QuestionPro Survey

Many airlines are involved in a continuing effort to improve services to passengers. You can help by giving us an evaluation of your flight.

Internal Data Structure Error

In which cabin in the aircraft are (were) you seated?

First Class

Business

Coach/Economy

Please check which applies to this trip...

Flying on a frequent flyer mileage award ticket

Upgraded (complimentary or using a mileage award)

Neither of the above

About how full was your cabin of the airplane?

Less than 1/2 full

1/2 to 3/4 full

More than 3/4 full

100% full

What was the primary purpose of this flight?

Business

Vacation/Holiday/Leisure

Visit friends and relatives

Other

Who made the decision regarding the airplane fown on this trip?

I primarily chose the airline

Travel agent/Co. travel department chose the airline

Friend or companion chose the airline

Airline was included in my tour package

Please divide 100 points among the five items listed below to indicate how important each of these were to you in selecting this fight. The more important an item was to you in selecting the filght, the more points you should give it. You may give any statement as many or as few points as you like, but the total number of points you give must add to 100.

Schedule convenience

Preference for ailine

Frequent flyer/Mileage program

Ticket price

Company policy

0

How close to the scheduled departure time did your plane leave the gate?

Considering all of the above features, what is your
OVERAL RATING OF FLIGHT

Using the same point scale, all things considered, how would you rate the value for the money of the transportation and service you received on this fight?

Value for the money

Using the letters to the left of the items in Questions 10-13, please rank the four items that you think are the most in need of improvement on this flight.

Including this trip how many air trips for business and pleasure/personal rasons have you made in the past 12 months (COUNT EACH ROUND TRIP AS ONE TRIP)
Business

Pleasure

For classification purposes are you...

Male

Female

Approximate age:

Occupation

Approximately how many people are employed at your business location?

City and state of residence:

THANK YOU FOR YOUR COOPERATION.