|
You are invited to join a short survey being held among the customers of Dixline Corporation.
There are only seven questions, and it will take about four minutes of your time.
We will keep all your information confidential and will not transmit it to any third parties.
If you have any questions about this survey, please contact me directly at my email address provided below.
Thank you for your participation!
Karin McIntire
[email protected] |
| |
|
|
|
|
Below are seven statements about your relatioship with Dixline Corporation.
Imagine if Dixline Corporation were a person and was able to act like and do things people do.
Please indicate your feelings about COMPANY/BRAND X if COMPANY/BRAND X were a person.
|
| |
|
|
|
|
| There would be something missing in my life if COMPANY/BRAND X did not exist. |
| |
|
|
|
|
|
| I have the feeling that I really understand COMPANY/BRAND X. |
| |
|
|
|
|
|
| I have feelings for COMPANY/BRAND X that I do not have for other companies/brands. |
| |
|
|
|
|
|
| COMPANY/BRAND X has always been good for me. |
| |
|
|
|
|
|
| COMPANY/BRAND X and I have a lot in common. |
| |
|
|
|
|
|
| COMPANY/BRAND X reminds me of things I have do and places where I have been. |
| |
|
|
|
|
|
| CMPANY/BRAND X can always count on me. |
| |
|
|
|
|
|
|
|
|
|
| Thank you for taking part in this survey. It will help COMPANY/BRAND X to understand its customers better. |
| |
|
|
|
| |
| In thinking about your most recent experience with (Company Name), was the quailty of customer service you received: |
| |
|
|
|
|
| |
| If you were not totally satisfied with the customer service, please describe the reasons for your dissatisfaction. | | |
|
|
|
|
| |
| Was the process for getting your question resolved: |
| |
|
|
|
|
| |
| If you were not totally satisfied with the process of getting your problem resolved, please describe the reasons for your dissatisfaction. | | |
|
|
|
|
| |
| Would you say the value of the (Company product), as compared to its price, is: |
| |
|
|
|
|
| |
| The following questions pertain to the customer service representative you spoke to most recently. |
| |
|
|
|
| |
| The customer service representative was very courteous. |
| |
|
|
|
|
| |
| The customer service representative handled my call quickly. |
| |
|
|
|
|
| |
| The customer service representative was very knowledgeable. |
| |
|
|
|
|
| |
| The following questions pertain to the process by which your most recent service contract was handled. |
| |
|
|
|
| |
| The waiting time for having my questions addressed was satisfactory. |
| |
|
|
|
|
| |
| My phone call was quickly transferred to the person who best could answer my question. |
| |
|
|
|
|
| |
| The automated phone system made the customer service experience more satisfying. |
| |
|
|
|
|
| |
| Consider the total package of (Company Name) including customer service, features and benefits, and cost. How satisfied are you with the (Company Name) company? |
| |
|
|
|
|
| |
| All things considered, over the next 12 months how likely are you to replace your (Company's Product)? |
| |
|
|
|
|
| |
| If you are looking to replace (Company Product), what are some of the reasons for doing so? | | |
|
|
|
|
| |
| In thinking about your most recent experience with (Company Name), was the quailty of customer service you received: |
| |
|
|
|
|
| |
| If you were not totally satisfied with the customer service, please describe the reasons for your dissatisfaction. | | |
|
|
|
|
| |
| Was the process for getting your question resolved: |
| |
|
|
|
|
| |
| If you were not totally satisfied with the process of getting your problem resolved, please describe the reasons for your dissatisfaction. | | |
|
|
|
|
| |
| Would you say the value of the (Company product), as compared to its price, is: |
| |
|
|
|
|
| |
| The following questions pertain to the customer service representative you spoke to most recently. |
| |
|
|
|
| |
| The customer service representative was very courteous. |
| |
|
|
|
|
| |
| The customer service representative handled my call quickly. |
| |
|
|
|
|
| |
| The customer service representative was very knowledgeable. |
| |
|
|
|
|
| |
| The following questions pertain to the process by which your most recent service contract was handled. |
| |
|
|
|
| |
| The waiting time for having my questions addressed was satisfactory. |
| |
|
|
|
|
| |
| My phone call was quickly transferred to the person who best could answer my question. |
| |
|
|
|
|
| |
| The automated phone system made the customer service experience more satisfying. |
| |
|
|
|
|
| |
| Consider the total package of (Company Name) including customer service, features and benefits, and cost. How satisfied are you with the (Company Name) company? |
| |
|
|
|
|
| |
| All things considered, over the next 12 months how likely are you to replace your (Company's Product)? |
| |
|
|
|
|
| |
| If you are looking to replace (Company Product), what are some of the reasons for doing so? | | |
|
|
|
|
Loading...
