QuestionPro Survey

Thank you for your feedback.

Was your question or issue resolved the first time you contacted technical support?

Yes

No

Did you attempt to use our online support web site before making this call?

Yes

No

In your most recent customer service experience, how did you contact the representative?

There sufficient information available on the support web site to solve my problem.

Did our representative (Select all that apply):

Quickly identify the problem

Appear very knowledgeable and competent

Help you understand the causes and solution to your problem

Handle problems with courtesy and professionalism

About how long did it take to get this problem resolved?

Immediate resolution

Less than one day

Between 1 and 3 days

Between 3 to 5 days

More than a week

The problem is still unresolved

How many times did you have to contact customer service before the problem was corrected?

Overall, how satisfied are you with your customer service experience?

If you were less than totally satisfied, what could have been done to serve you better?