THIS FREE SURVEY IS POWERED BY QUESTIONPRO.COM
Exit Survey  »
100%
 
How did you learn of our online store?
Media
Friend/family member
Employee
Web search/surfing
Other
 
 
In the last 12 months, how many times did you visit our online store?
None
1 - 2 times
3 - 5 times
6 - 10 times
11 - 20 times
More than 20 times
 
 
When was the last time you made a purchase at our online store?
In the last week
In the last month
In the last 3 months
In the last year
Over a year ago
Have never purchased online
 
 
The last time that you visited, why did you visit our online store?
Just browsing
To buy something for myself
To buy a gift
Re-directed by another website
Other
 
 
The last time you visited our online store, did you...
Buy exactly what you were looking for
Buy something in addition to what you were looking for
Buy something other than what you were looking for
Buy nothing
Other
 
 
Overall, how satisfied were you with your shopping experience in our online store?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
 
 
Please rate your satisfaction with the following attributes of our online store.
Very DissatisfiedSomewhat DissatisfiedNeutralSomewhat SatisfiedVery Satisfied
Convenience
Range of products
Price
Purchase procedure
Quality of products
 
 
Please indicate the degree to which you agree/disagree with the following statements.
Strongly DisagreeSomewhat DisagreeNeutralSomewhat AgreeStrongly Agree
The overall website experience is positive
The website is attractive
The website is easy to navigate
Images of the products give a good sense of the actual product
Supplementary information such as size, weight, colors, etc. is depicted clearly
It is easy to contact the customer service staff via email or chat
The online support staff is responsive to your needs
The payment process is simple to follow
 
Comment:
 
 
 
Please indicate the degree to which you are satisfied with the following statements about our products.
Very DissatisfiedSomewhat DissatisfiedNeutralSomewhat SatisfiedVery Satisfied
Good product variety
Good quality products
Products match online description
Products are reasonably priced
Products are delivered on time
 
Comment:
 
 
 
Would you recommend our online store to a friend or colleague?
Yes
No
 
 
How likely are you to shop at our online store again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
 
 
Do you have any suggestions for improvement?
 
 
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