QuestionPro Survey - QuestionPro : Service Delivered Follow-up

How long have you used our company's services?

Less than 6 months

6 months to less than 1 year

1 year to less than 3 years

3 years to less than 5 years

5 years or more

Which department's services did you use?

{OPTION 1}

{OPTION 2}

{OPTION 3}

{OPTION 4}

{OPTION 5}

Please indicate your level of satisfaction with the following attributes of our service.

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied
Delivery of service

Quality of training provided to your staff

Methods of communication

Quality of support

Quality of proposals created

Price

Post-service follow-up

Knowledge of our staff

Comment:

Please complete the following. The service...

Was better than expected

Matched expectations

Was worse than expected

Please rate how strongly you agree/disagree with the following statements.

	Strongly Disagree	Somewhat Disagree	Neutral	Somewhat Agree	Strongly Agree
Our service played a key role in increasing your business results

The cost of our service is worth the benefits achieved

We achieved the pre-established targets/goals

We understand the needs of your company

We are thorough in planning and execution

Comment:

How likely are you to renew your contract with us?

Very likely

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

How do we rate compared to other consultants/service providers?

Much better

Better

About the same

Worse

Much worse

Don't know/not applicable

Do you have any suggestions for improvement?