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Quiznos VS. Subway
Please rank (1-3) the following in order of importance when eating at a fast food restaurant:
Quality of Food
-- Select --
1
2
3
Customer Service
-- Select --
1
2
3
Speed of Service
-- Select --
1
2
3
How is the overall customer service at the following fast food restaurants?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Subway
Quiznos
How often do you eat at Quiznos?
Weekly
Monthly
Quarterly
Annually
How often do you eat at Subway?
-- Select --
Weekly
Monthly
Quarterly
Annually
When you visited Subway, how satisfied were you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Quality of Food
Customer Service
Speed of Service
Price
Overall Performance
When you visited Quiznos, how was the presentation of the employees (Select all that apply)?
Greeted You
Proper Uniform
Eye Contact
Smiled
Spoke Clearly
Thanked you
What types of advertising did you see that attracted you to go to Quiznos or Subway (Select all that apply)?
TV Advertising
Newspaper
Online
Word of Mouth
Billboard
Other
How long did it take to receive your meal at Quiznos?
-- Select --
less than 2 minutes
2 minutes
3 minutes
4 minutes
5 minutes
Other
Which out of the following would be your number one thing that would make you not want to return to Subway or Quiznos?
An employee being really rude to you.
The dining area is not clean.
Your food was burnt or cold.
Too expensive.
All of these would cause you to not come back.
How satisfied were you with the overall performance of each of the following?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Subway
Quiznos
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