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Quiznos VS. Subway
 
 
Please rank (1-3) the following in order of importance when eating at a fast food restaurant:
Quality of Food
Customer Service
Speed of Service
 
 
How is the overall customer service at the following fast food restaurants?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Subway
Quiznos
 
 
 
How often do you eat at Quiznos?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
How often do you eat at Subway?
 
 
When you visited Subway, how satisfied were you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Quality of Food
Customer Service
Speed of Service
Price
Overall Performance
 
 
 
When you visited Quiznos, how was the presentation of the employees (Select all that apply)?
 
Greeted You
 
Proper Uniform
 
Eye Contact
 
Smiled
 
Spoke Clearly
 
Thanked you

 
 
 
What types of advertising did you see that attracted you to go to Quiznos or Subway (Select all that apply)?
 
TV Advertising
 
Newspaper
 
Online
 
Word of Mouth
 
Billboard
 
Other
 

 
 
 
How long did it take to receive your meal at Quiznos?
 
 
 
Which out of the following would be your number one thing that would make you not want to return to Subway or Quiznos?
 
An employee being really rude to you.
 
The dining area is not clean.
 
Your food was burnt or cold.
 
Too expensive.
 
All of these would cause you to not come back.
 
 
How satisfied were you with the overall performance of each of the following?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Subway
Quiznos
 
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