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Overall, are you happy with how Nodus resolved your support request?
         
 
 
Are you pleased with Nodus’ response time to your original e-mail/phone call support request?
         
 
 
Did the Technical Care Specialist carefully listen to your problem and grasp the issue quickly?
         
 
 
Were you satisfied with your Technical Care Specialist’s level of technical expertise?
         
 
 
Were your phone calls and/or e-mails returned within promised callback times?
         
 
 
Were you happy with the amount of time it took Nodus to resolve your support issue?
         
 
 
Did the Technical Care Specialist display a positive and professional attitude during your support experience?
         
 
 
Would you be willing to be a reference for your Nodus product?
   
 
 
What do you hope to see improve in your Nodus product?
 
 
 
Do you have any overall comments?
 
 
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