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Hello
We appreciate your participation in this 16 question survey. We are interested
in usability studies of libraries' web sites.
Thank you very much.
1. What technique did you use to administer the usability study? Check all that apply
Thinking aloud method
Videotaping of users testing
Recording screen captures
Audio recording of users testing
Observation (of users doing their own tasks)
Questionnaires and interviews
Focus Groups
Logging Actual Use (automatic collection of statistics about the use of the system)
User Feedback
Heuristic Evaluation (small number of evaluators examine the interface and identify major design issues)
Card sorting
Other
2. When you administered the usability study did you use special software or other technology?
Yes
No
3. If yes, please briefly describe the technology used.
4. What do you feel the pros and cons of the technique you used to administer the study were?
5. How many individuals conducted the study?
6. How many subjects or test-takers did you have?
7. What was the break down of the subjects?
Faculty
Graduate
Undergraduate
Other
0
8. How did you recruit your subjects? Check all that apply.
Internally in the library (students studying in the library)
Student Assistants working for the library
University listserv announcement
One-on-one contact with individuals outside the library
Posters and signs
Other, please explain
9. What kind of incentive did you use to recruit your subjects?
Cash Payment
Gift Certificate
Food
Thank you
Other, please explain
10. Whose idea was it to conduct the study?
Librarians
Library Administration
Other
11. What was your budget for the study?
$0-25
$25-100
$100 – 500
$500 – 1,000
$1,000 +
Other
12. What were the main problems identified through the usability study? Check all that apply.
Library jargon
Not enough white space
Too much content on the pages
Colors
Graphic design
Font size/style
Placement of links/headings on the page
Long scrolling pages
Drop down menus
Navigational issues
Not enough instructions
Poor site search options
Pages take to long to load
Lack of consistency
Broken links
Please describe any other issues that came up or elaborate on the issues above
13. Did you outsource the usability study?
no, conducted it in house
yes
-- on campus
-- off campus
14. How long was each test session? (Please enter duration in minutes)
15. Can we follow up with you?
Yes
No
16. If yes, please enter your e-mail address.
Please contact Sarah Hammill at
[email protected]
or Inna Ilinskaya at
[email protected]
if you have any questions regarding this survey.
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