Deutsch Español Português 日本語 العربية Français Türkçe Svenska Nederlandse Italiano Hebrew IL
+1 800 531 0228 +1 (647) 956-1242 +52 999 402 4079 +49 301 663 5782 +44 20 3650 3166 +81 3-6691-1050 +61 2 8074 5080 +971 529 852 540
SIGN UP FREE

Grab your free copy of “Benchmarking NPS, CSAT, CES and Online Reviews in the USA, 2024” and discover how your CX scores compare to industry averages. Download here

cx-questionpro

Fine-Tune Customer Success

Orchestrate feedback across touchpoints and empower your team to focus on key improvements throughout the customer journey.

Schedule a Consultation
QuetionPro CX: The Best CX Platform
Ford Logo
Thales Logo
emirates logo
Honda logo
legal-shield logo

Fuel customer loyalty

Get the right survey to the right customer at the right time.

We help you close the feedback loop by order of priority to reduce churn rate and convert your detractors into promoters.

Closed loop Outer loop Push metrics
Watch Video
cx-img

Design the optimal Customer Experience

SuiteCX by QuestionPro is the only customizable and secure customer experience journey mapping and journey analytics platform.


In addition to robust customer journey mapping capabilities, it helps you to plan and improve customer experience through integrated survey data, persona development, improvement planning and the creation of detailed contact strategies.

Learn More
cx management platform

Ask the reason behind the rating with AskWhy

Get more from your customers' feedback with our proprietary AskWhy survey question.

AskWhy is a combination of NPS, root cause, and comment question types. This will help you identify what works for your promoters and what issues must be addressed immediately.

Innovation Sentiment analysis Customer Churn
cx-1

All in one CX dashboard

Flexible dashboard: Distribute data throughout the organization with easy-to-use dashboarding tools. Share across the organization and share with individuals for collaboration.

Powerful report: Fully integrated reporting widget for our AskWhy survey approach with NPS tracking, Churn Risk analysis and Customer Innovation Idea reporting.

Customizable widgets: View results with different chart types and label customizations; use filters within our wide selection of widgets.

Data segmentation Dashboards Disposition metrics
cx-4-img

Deliver exceptional customer experiences with closed loop!

Close the feedback loop leveraging our ticketing feedback system. Create a ticket for each detractor, assign it to the right person, and get the issue fixed.

See Pricing

Free Resources

VoC Analyst Report, 2024

Dive into our exclusive VoC industry analyst report on the Voice of the Customer market. Access actionable insights, evaluate vendors, and make informed decisions to drive your business forward.

Learn more
casestudy-switcher-thales

Benchmarking NPS, CSAT, CES and Online Reviews in the USA, 2024

Curious how your CX metrics stack up? In our latest benchmarking study, we tap into NPS, CSAT, CES, and online reviews across key industries like retail, airlines and finance. With customer experience quality declining for the third straight year, now’s the time to see how you compare.

Learn more
casestudy-switcher-bmw

CJM Analyst Report 2024

The SPARK Matrix™: Customer Journey Mapping (CJM) Platform, 2024 is a complete CJM industry analyst report. It includes the matrix, a detailed analysis of the market dynamics and the 2024 vendor landscape.

Learn more
casestudy-switcher-mcca

A customer experience management software with an extensive toolbelt

nps-churn-risk

NPS & churn risk

The QuestionPro NPS Survey Dashboard is the most advanced analytics platform for NPS measurement. Learn how to isolate, identify and predict customer churn. Leverage customer interaction to improve your products and services.

learn more
sentiment-analysis

Sentiment analysis

Sentiment analysis classifies text as positive, negative, or neutral. Sentiment analysis goes beyond numbers and focuses on the quality of interactions between the audience and the organization.

learn more
advanced-dashboards

Advanced dashboards

Get access to a dashboard with customizable widget configurations that enable you to customize your widgets filters, chart types along with labels, and the month tracking widget.

learn more
workflow-setup

CX Workflow Powered by AI

Automate survey assignments and reminders based on customizable rules so the survey goes to the right person at the right time. CX Workflow Powered by AI imports data, assigns surveys, schedules deliveries, triggers reminders, and much more.

learn more
disposition-metrics

Disposition metrics

Monitoring emails sent on a continual basis will provide valuable data at every engagement point and will help track any changes to customer behavior along the way.

learn more
closed-loop

Closed loop

Capture your customers’ journey at various touchpoints and gain real-time insights. Share feedback with different teams to improve the overall customer experience.

learn more

Integrations

Tie business and feedback data

Salesforce Integration

Salesforce

Bring your Survey Data into your Salesforce CRM.

Zapier

Zapier

Connect your survey to multiple web apps.

Microsoft Dynamics

Microsoft Dynamics

Integrate survey data with MS Dynamics.

Twitter

Twitter

Turn happy customers into advocates.

Tableau

Tableau

Data visualization and analytics.

PowerBI

PowerBI

Visualize survey data.

Domo

Domo

Integrate survey data.

QuestionPro API

QuestionPro API

Automate customer feedback surveys.

Webhooks

Webhooks

Realtime callbacks to your app from QuestionPro Surveys.

IVR

IVR

Collect data via Interactive voice response.

Take your customer relationship to the next level with QuestionPro CX

We provide you with the most innovative and accessible CX platform belt in the research market to gather actionable insights. We are set to help you in the journey of turning your customers into advocates.


What is a customer experience management software?


A customer experience management software is a solution that eases and enhances the implementation of any CX programs.


It enables CX professionals to manage and improve the Customer Journey experience by providing a 360-degree view of their interactions with your business, such as support calls, sales emails, and frontline customer service.


QuestionPro makes it easy to create CX online surveys that are visually appealing and 100% customizable.

What is the best CX Platform?

The one that brings your team great CX program support and an extensive and easy-to-use tools.


A typical CX management software vendor minimal features to have are: omnichannel customer engagement, survey customer feedback collection and CX analytics tools.


Our CX platform includes customizable dashboards and reports, sentiment analysis, promoter amplification, detractor recovery and API integration, closed loop, inner loop, and outer loop systems, to name some!


Benefits of using a customer experience management platform

A CX management software platform provides smooth connectivity between companies and customers for meeting organizational goals as well as fulfilling customer expectations.


Achieving real customer-centricity in a company is not an easy task. By picking the right CXM software you'll get more of your CX and VoC initiatives meeting the finish line.


With QuestionPro CX, you can reduce churn rate and boost customer satisfaction, loyalty, retention, and relationship management.

testimonial-image

"QuestionPro CX helped us automate the workflows and gather data in a digestible way while making the process smooth and error-free for the end-user. Technical implementation and ensuring user experience excellence was important to us so it was crucial that the system was built to be available around the clock."

Samuel T. Harris Business Analyst
LegalShield logo

Do you know if your customer is about to turn into a detractor?

Turn a negative customer experience into a positive one with our detractor recovery tool to decrease churn rate.

questionpro-logo-nw
Help center Live Chat SIGN UP FREE

QuestionPro in your language

Awards & certificates

  • survey-momentumleader-leader-2023
  • survey-leader-leader-2023
  • survey-leader-enterprise-leader-2023
  • survey-leader-mid-market-leader-2023
  • survey-leader-small-business-leader-2023
  • survey-leader-asia-leader-2023
  • survey-leader-europe-leader-2023
  • survey-leader-latinamerica-leader-2023
  • survey-leader-middleeast-leader-2023
  • bbb-acredited
The Experience Journal

Find innovative ideas about Experience Management from the experts