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Aviation Consumer’s Interior Shop Survey
Thanks for taking part in Aviation Consumer’s interior shop survey. We’ll publish our findings in the November 2015 issue of Aviation Consumer. Although we’re asking for your name and e-mail address, we’re doing so only because we might we need to contact you with additional questions. The e-mail addresses aren’t sold or given away for any purpose.
 
 
* Your name:
   
* Your e-mail address:
   
 
 
 
What type of aircraft was upgraded?
 
Single-engine piston
 
Multi-engine piston
 
turboprop/jet
 
Other
 
 
 
 
* Please tell us what kind of work you had done, such as seat upholstery, glaresheild repair or replacement, sound insulation and so on.
   
 
 
 
Was the interior work combined with other non-routine work, such as repainting? If it was simply combined with a routine annual, answer "No" to this.
 
Yes
 
No
 
 
 
* What was the total cost of the interior work? (Please enter dollar amount)
   
 
 

* Did the shop meet its estimate?
 
Actually, they billed under the estimate
 
Yes, close or right on
 
Not quite, 10 to 20 percent over
 
No, more than 20 percent over
 
No way, more than 40 percent over
 
 

* Did the shop meet its scheduling promises?
 
They finished early
 
Yes, they finished on time or close
 
No, they were a week or more late
 
They were two weeks late
 
They were three or more weeks late
 
 

* Why did you choose that shop?
 
Reference from someone I know well
 
Advertising
 
Web site
 
Local contact
 
Word of mouth from another owner
 
 
Please rate the shop on a scale of 1 to 10, with 10 being best and 1 worst
10 (best) 9 8 7 6 5 4 3 2 1 (worst)
* Quality of workmanship.
* Your perception of quality of materials used
* The shop’s ability to communicate with customers
* The shop’s overall responsiveness
* Your overall satisfaction with the shop
 
 

How likely are you to recommend the shop to a friend?
 
Absolutely
 
I probably would
 
Neutral
 
Probably not
 
No way
 
 
 
If you had specific problems with the shop, tell us what they were?
   
 
 
 
Last, what advice would you give owners about re-doing an aircraft interior?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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