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No-frills airlines generally charge fees for unavoidable and avoidable 'services'. E.g: Airport check-in or online check-in with Jet2 must be paid or you cannot embark the aircraft, whereas seat selection is a purchase choice you can make. Have you ever been charged a fee for an unavoidable service?
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| Have you ever been charged a fee for an optional service whereby it wasn't your intention to do so? E.g: You may have taken out an insurance policy, selected a seat, added a meal, received a chargable text or hired a car as a result of the purchase format not being clear or not understood. |
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| If you have been charged a fee for an unavoidable service, do you feel the fee was to cover the costs borne by the airline in order to facilitate the processing of passengers, or by way of adding value to the airline fares whilst not shown in the headline fare, or both |
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| The fee tables of all no frills airlines impose fees for a raft of services, some of which can happen at the airport, like a name change, forgetting to print a boarding card and for having overweight luggage to name a few. Have you ever encountered a fee outside of the point of sale (usually at the airport) where you have had no choice but to pay the fee? E.g Ticket was bought at home, but you had to pay a fee at the airport or you would not be allowed to travel? |
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| No frills airlines are charged to process transactions. Typically, the charge to the customer is more than the cost to themselves. Do you feel the fee makes it clear why they are charging you a certain amount? |
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| All carriers must offer one free payment method. Airlines, arguably, are using debit cards that are lesser in circulation than others. Why do you think that is? E.g: Ryanair only accept a 'prepaid' Mastercard as opposed to a mainstream card |
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If you have been subject to a fee outside of or at the point of sale, did it have any adverse effects of your future purchasing behaviour with that, or any, no frills airline? Select as many as you wish
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| It could be said that a limitation to this data could be that of emotion. If applicable, and being an honest as possible, do you think that in the event of any potential self promise not to fly with a certain no frills airline again, that this could change if presented with a flight deal that is just too good to ignore? |
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| General feeling of fees. Do you consider the overall implementation and use of fees by no-frills airlines to be transparent or otherwise. Rank 1 to 10, 1 being transparent. [enter numeric value] |
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| Please add any comments about any of the above questions, or any comments about the transparency of the fees in question. | | |
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