survey questions | QuestionPro Survey

Age categories

18–29

30–39

40+

Employment Status

Usage of different means of accessing banking services?

Have you visited a bank branch in the past 12 months?

Have you used online banking in the past 12 months?

Have you used telephone banking in the past 12 months?

Have you used mobile banking in the past 12 months?

Have you made a mobile payment in the past 12 months?

Using your mobile phone, have you done any of the following in the past 12 months?

Checked an account balance or recent transactions?

Transferred money between two accounts?

Download your bank’s mobile banking app?

Received a text message alert from your bank?

Made a bill payment using banking website or app?

Located the closest in-network ATM for your bank?

Deposited a check using mobile phone camera?

Received a fraud alert?

Other banking-related activities?

Would you like to use your mobile phone for any of the following purposes, assuming they were made available to you?

Have you experienced technical problems using mobile banking in the last 12 months?

was the problem resolved to your satisfaction

How would you currently rate the overall security of mobile banking for protecting your personal information?

Please rate the security of using online banking.

Please rate the security of using your bank's app for mobile banking.