Question types
Question types play an important role in structuring the questionnaire for optimal respondent participation and accurate answers. Apart from Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) type of questions, QuestionPro has 15 most common types of questions. We also offer users advanced question types to help you get the exact data you need from survey participants. Our advanced type question library provides 11 types of questions, including dynamic lookup tables, reference data (e.g. zip, area code), side-by-side matrix tables, and more.
Design and Branding
Your brand is more than a cool logo. Branding helps both potential and existing customers recognize your business and the perceptions that go along with it. Customized surveys need to be a cohesive combination of design, language, questions, and appearance to fit within your brand guidelines and continue promoting your look and feel. Together these elements influence the audience to engage and respond to your online survey questionnaire. QuestionPro gives you ample opportunities to design and brand your survey to maintain the uniqueness of your brand identity.
Integrations
Your business uses a multitude of third-party software to run smoothly. From sales software to email marketing programs, you need to know that these software components can share data easily. If you are using third-party tools like Salesforce, Zapier, HubSpot, Sugar CRM, Google Sheets, MailChimp, Marketo, and more, you can easily integrate all these tools with your QuestionPro surveys. The collected data helps you research and improve customer experience, as well as measure the performance of your support team.
Downloadable reports
The ability to analyze survey data is one of the most important factors when choosing a survey tool for your business. You need to be able to quickly and easily examine data points and respondent insights to make informed decisions in your business. With the QuestionPro survey platform, you can export survey data to Excel files for further analysis and presentation. In addition, you can export data to SPSS, Charts and Graphs, PowerPoint, Excel, Dropbox, Google Docs, and raw CSV. QuestionPro’s online survey maker supports the migration of survey and respondent data so you can retain data from other survey platforms.
SSL secured surveys
All surveys created using QuestionPro are secured using https/SSL by default. The SSL security of the surveys ensures the privacy of respondents as data is transferred over an encrypted connection. All survey software users are encouraged to enable SSL security in their surveys, ensuring data transfer is completely safe and secure. SSL allows you to securely transfer your survey data between teams over the internet.
Distribution
Make survey distribution simple and quick with QuestionPro's free online survey tool. Distribute your questionnaire on your website as a link, pop-up, or as an embedded survey. You can upload and modify your email lists to distribute the survey link via email as well. You can also send survey invitations through SMS, QR codes, and social media channels to reach targeted respondents quickly. All these methods are aimed to increase the response rate and decrease the drop rate of the surveys created with our free survey generator.
Advanced question logic
Advanced question logic is one of the most diligent ways to enhance the flow and structure of your survey questionnaire. Use it to customize surveys and make them relevant to the respondents. Using a range of logic criteria, you can decide whether a specific response will take respondents to the end of the questionnaire or to the next question you want them to view. Advanced logic also allows you to show or hide a specific question from respondents based on their answers. You can create online quizzes using the advanced question logic.
Dedicated account manager
To provide you with exceptional customer experience, QuestionPro provides a dedicated account manager to qualified license holders. A dedicated manager will respond to you promptly to resolve your queries with their experience, skills, and product knowledge and expertise. Take advantage of regular and constant contact even if the manager is out of the office with our 24/7 customer support channels. Experience how we build relationships not only on a professional level but also on a personal level.
Survey Software
Easy to use and accessible for everyone. Design, send and analyze online surveys.
Research Suite
A suite of enterprise-grade research tools for market research professionals.
CX
Experiences change the world. Deliver the best with our CX management software.
Workforce
Create the best employee experience and act on real-time data from end to end.
