Asserting expertise in the workplace
Exit Survey
100%
As a technical communicator, I am recognized as a documentation/language SME (subject matter expert).
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Other
Documentation/language SMEs receive about the same respect and credibility as technical SMEs.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Product managers regularly override my recommendations and judgment even on matters related to documentation.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
I have to make a strong, persuasive case in order for others to accept my judgment on matters related to documentation or language.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
How do you establish your expertise in the workplace?
promote my title in email signature
note arcane grammar errors and other language mistakes
leverage user feedback/research
put diploma on cube wall
speak up regularly in meetings
provide feedback as first-user
use competitor's docs as support for points
cite studies backing my claims
Other
What gives you *more* respect and expertise in the workplace?
your theoretical understanding of TC practices
your technical expertise on a topic
both equally
Other
What principles of rhetoric do you implement to assert your expertise?
Find common ground to build rapport before disagreeing
Build up my ethos to make an argument through my own expertise/character
Use competitor's docs to make bandwagon or other generalization arguments
Leverage emotional connections from specific user stories
Cite evidence from studies found in academic journals
Work through managers and others in power to get buy-in from top-down
n/a - I rarely try to assert my expertise
Other
I regularly leverage competitor's documentation to make my arguments about directions my company should take.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The power imbalance between female tech writers and male engineers has roots in gender bias.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Professional TC degrees and certifications help technical communicators become recognized as experts by their non-TC peers in the workplace.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
What challenges do you face in trying to make your work visible to those who don't think about it?
No space for me to share all my deliberations and rationalizations about the rhetorical choices and models I follow
No one seems to really care about the process, just the finished work
I rarely have time to engage in efforts around visibility and awareness
When I talk about tech comm details, people fall asleep
Tech writers aren't included as regular members on agile scrum teams; hence no demos or regular sharing at standups
I lack expertise in making more informed rhetorical choices based on theoretical underpinnings; hence, I have nothing to share
Other
I'm considering getting a tech comm degree to get more respect and credibility in the workplace.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Other
Had you heard of CDQ before reading this?
Yes
No
Other
Had you heard of SIGDOC before reading this?
Yes
No
Other
Had you heard of Boise's Tech Comm program before reading this?
Yes
No
Other
Did you read the related CDQ academic article discussed?
Yes
No
Other
I like these Q&A posts based on academic articles.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Do you want to tell your story about asserting expertise in the workplace? If so, share it below.
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