Document360 survey

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In my company, there is an information gap between our support and tech doc teams.
We (either tech docs or support) stay in sync with the information needs of the other group through the following: 
Our support group uses a different authoring/publishing tool than our doc team uses.
The customer experience (in regards to information) would benefit if tech docs and support used the same platform to create and manage technical content.
As a technical writer, I sometimes struggle to discover the new KB articles that our support group creates.
As a support engineer, I sometimes struggle to discover the new topics that our tech docs group creates.
Document360 has most of the features I would need to create documentation or KB content.
After reading this article, I'm intrigued and impressed by Document360.
Is there an important feature missing in Document360 for you? If so, what is it?
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