Tech writers can provide significant value by relaying knowledge of the user experience back to product teams.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
In your experience, what have been the most effective and practical ways to gather user feedback?
Feedback buttons on doc pages
Comment forms below doc pages
Email contact forms
Surveys sent out at milestone events
Support tickets
Conversations with field engineers
Usability studies
Web analytics
Using yourself as a proxy/novice user
Other
One of the main challenges with technology organizations is understanding the user experience in detail and communicating that experience back to the product team.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Do you have any experiences or comments related to gathering and relaying user feedback that you want to share?
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