Aviation Consumer Paint Shop Survey spring 2020

Paint Shop Survey Spring 2020

Finding a reliable and skilled paint shop is a daunting challenge for many aircraft owners. In this survey, we would like to find out about your experiences with paint shops during the last two to five years. The results of this survey will be published in an upcoming issue of Aviation Consumer magazine.

What type of airplane do you fly?

Single-engine piston

Multi-engine piston

Single-engine turbine

Multi-engine turbine

Other

When did you have your airplane painted?

Less than a year ago

Two to five years ago

More than five years ago

What was the approximate cost of the paint job?

What was the name of the shop you used for the paint work?

Where is the shop you used located?

On a scale of one to 10, with one being poor and 10 being the best, how would you rate the quality of the paint job?

On a scale of one to 10, with one being poor and 10 being the best, how you rate the cost/value relationship with your paint shop? In other words, did the quality live up to the price?

We define customer service as the shop doing what it said it would on the schedule it promised, meeting its price estimate and returning calls and queries. How would you describe your experience with the shop you used?

Absolutely the best

Good, but not exceptional

Adequate, but I wasn't thrilled

Barely adequate

Absolutely terrible

And comments on the above question, with regard to the shop's customer service performance?

How likely would you be to use the shop again or recommend it to a friend?

Based on your experience with your paint shop, what's the most important thing (or things) you would convey to a friend about to have paint work done?

Feel free to add any comments or suggestions:

Name:

E-Mail Adress:

Daytime Telephone #: