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Hello, I'm Ivana Taylor. I am responsible for collecting customer feedback and marketing for the AFV team.
Every 18 months - we reach out to our prospects and customers to find out what is important to you and what more we can do to improve your experience with us.
As you know -- quality systems require this sort of thing. So we would REALLY appreciate your taking the time to help us improve our quality and your experience.
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| Tell me a little about Yourself. |
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| Are you currently working with CNG or Compressed Natural Gas fuel systems? |
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| Are you currently buying CNG components or assemblies from SSP? |
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| What department are you in? |
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| How would you describe your role in the specification or purchasing process? |
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| How would you describe your company's relationship to the CNG fuel system? Would you say that you're a |
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| What else do you think I should know about you or your organization's relationship to SSP or Compressed Natural Gas fuel systems? | | |
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| Your Ideal CNG Fuel System Scenario |
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| Where are you in the process of your current CNG fuel system project |
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| When do you expect to be in full production? |
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| What problems/frustrations or challenges are you currently experiencing with your current CNG fuel system or process? | | |
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| In what ways can AFV help you achieve your goals? | | |
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| How many CNG fuel systems do you expect to produce when in full production? |
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| What's important to you when you're buying CNG fuel components and systems? | | |
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For this next question, we've created a list of things that we thought might be important to you when you are thinking about purchasing CNG fuel system components or assemblies.
First read each statement, then tell me HOW IMPORTANT this attribute is to you. A rating of "1" means it's NOT important to you and a rating of "5" means it's EXTREMELY important to you.
Then go through the list again and this time rate how SATISFIED you are with SSP in each of these areas. |
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| If you gave any area a satisfaction rating of less than 3, please tell me what you'd need to see to raise that rating to a 5. | | |
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| Which other suppliers are you purchasing bent tubes, fittings, hoses and other components from? | | |
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| What wasn't on this list that should have been? Why is this so important to you and/or why are you unsatisfied with what you're currently getting? | | |
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| What do you think is THE ONE most critical factor upon which you choose suppliers. | | |
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| What was the ONEthing that made SSP the ideal choice for you? |
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| What is it that some of your suppliers "just aren't getting" about your needs or the needs of the CNG market? | | |
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| What is the one thing SSP could do to improve your experience with them? | | |
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| When you make a major supplier decision, which discipline has the most influence? |
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