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Dear Passenger:

We are pleased you have chosen to travel with us. In order to provide you with the best possible travel experience, we would like to know a little more about you and why you are traveling. You can help us by taking a few moments to complete this questionnaire.

Thank you for your assistance.

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Please tell us how important each of the following was in making your decision to choose (Airline) for today's flight.

	Not at all Important	Somewhat Important	Very Important
(Airline's) departure and/or arrival time was more convenient

(Airline's) flight had fewer stops or better connections

(Airline's) air fare was better

(Airline's) frequent flyer program

(Airline's) inflight services are better (meals, movies, flight attendants, etc.)

(Airline's) ground services are better (ticketing, baggage handling, check-in, etc.)

Personal preference for (Airline)

(Airline) was the only airline with seats available

Travel agent/Company travel department recommendation of (Airline)

Aircraft preference

What is your main purpose in taking this trip? (Please check only one answer.)

Business

Pleasure/Personal

For each of these areas that you used at the airport today, please indicate how long you waited in line, and whether that wait was acceptable or not.

Which of the following phrases best describe the exact nature of this trip? (Fill in all that apply)

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	Among the Best	Better than Most	About the same as Most	Not as good as Most	Among the Worst
Overall, how courteous and helpful were (Airline's) personnel at the airport you just departed?

Did you yourself call to make the arrangements for this flight?

Yes

No

If you were particulary dissatisfied with any of (Airline's) personnel at the airport you just departed, please indicate which personnel.

Sky Cap

Ticket counter agent

Express baggage agent

Security checkpoint personnel

Red Carpet Room receptionist

Boarding gate agent(s)

Flight attendant (during boarding)

Other

What is your occupation?

Are you:

Married

Single

Widowed

Divorced

What age group are you in?

Where do you live?