AM | QuestionPro

If an AM is aware that there is a potential for a missed deadline, is that a red flag situation that should be escalated by the AM to management?

Yes

What are inexcusable mistakes in the Account Management department? (Select All That Apply)

Making an unintentional mistake that may impact a deadline, cost of a project, or client/coworker relationship

Not liking puppies

Making an unintentional mistake that may impact a deadline, cost of a project, or client/coworker relationship and not consulting management for resolution options

Being unkind to a coworker

Having an account with deadline problems

Having an account with deadline problems and not letting management know about the issue

Having a bad hair day

If a tree falls in the forest and no one is around to hear it, did it really make a sound?

Yes

If a deadline that was communicated to a client is missed because we couldn't meet it (not due to client changes), the client is informed and is okay with an extension, did we really miss the deadline?

Yes

Please provide 5 examples of red flag scenarios that should be escalated to management. NOTE: "ENTER" WILL SUBMIT ANSWER. USE COMMAS TO SEPARATE

Beth placed 60 orders with a 4-star team on October 14th at 2:30pm and the deadline to the client is October 23rd by 5pm. On Friday, October 17th at 2:30pm, Beth checks on the orders and there are 40 available. Please select all that apply.

Beth doesn't need to be concerned because there is still the weekend and 4 days the following week to get the orders written.

Beth should be concerned because if the client deadline is the 23rd, all orders need to be submitted for editorial to have time for reviews and revisions by the 21st. That would require an average of 10 orders per day be submitted by authors and that's not happening.

Beth should ask Author Services for assistance with the team's activity.

Beth should update her status tracking sheet with the details of the situation and action being taken.

Beth should let her supervisor know that there may be a potential issue.

Beth should leave early and go to the beach.

Beth is the AM for a project that has 67 orders in total. The orders are due on November 21st and should be redirected to the client account. Please explain the issues with the following project name for this project: 11/20/14_EOD_RTC_52_BET Gluten Free Recipes

What does "orders are done" mean to you?

Orders are all in the hands of authors or with editors or in "to verify"

Orders are all written and with editors or in "to verify"

Orders are all completely written, edited, and sent to the client

I'm tired of talking about statuses of orders, so the easiest thing is to say "orders are done"

What is a cool feature or function available to us in TB Admin that you think others may not be aware of?

What is an absolutely unacceptable frozen yogurt flavor you've seen at Yogurtland?

How do you feel about your current workload?

I'm bored. Give me more.

Some days are super crazy but I usually have enough time to finish everything I need to.

I'm overflowing. HELP!

Beth is working with a new client on a pilot project of 5 orders. The 5 orders have been written, edited and submitted to the client. A feedback call has been scheduled with the client, TB editors and Sales for next week. What should Beth do to prepare for the feedback call?

Thank you for participating! What is your name?