Arbonne Intl Customer Service Survey

* In evaluating your most recent customer service experience, was the quality of service you received:

Would you please take a moment to describe what about your experience stood out:

Would you please take a few moments to evaluate the customer service representative.

* The customer service representative was very courteous.

Choose all that aply.

* Was there anything about the customer service rep that stood out?

The customer service representative was very knowledgeable.

Choose all that aply

* What about the representative could be improved?

The customer service representative assisted me quickly.

* What was the nature of your contact with the company?

Placed an order over the phone

Requested information

Had a question

Resolve an issue

Sent an email

Other

Was the process for getting your problem resolved:

What would best describe what happened:

Kept me waiting on hold

Had to explain several times

Didn't know how to handle the problem

Had to ask others

Spoke slowly

No improvement needed

Other

What would best describe what happened:

Gave me the wrong information

They didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

No improvement needed

Other

Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:

The waiting time for having my question addressed was satisfactory.