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Dear Youthpals,
The management team crafted this survey for the following purpose:
1. Identifying future booster topics for training
2. Collating data that can form our data management system recoomendation to our IT vendor
3. Understanding your volunteering experiences and in what specific ways we can make your experience even better.
4. Assess the underlying factors leading to increasing lapses in replies to queries.
There are 10 questions in the survey, it should take you less than 10 minutes to complete it. Your input will be very important for our team to assess the feasibility of our ideas and allow us to make responsible recommendations.
Management Team |
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| Kindly select the options accordingly. If you have not taken up, for example, depression queries, please check N/A for depression.
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| Please share with us your confidence level for particular query.
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The total percentage of your selection should add up to 100% for data accuracy.
Please provide an estimation of the type of queries that you would usually pick up. For example, if out of 5 queries, 3 of your queries are usually regarding relationship, then 60% of queries you pick up is on relationship. In the event you pick up queries with 2 or more labels (relationship/personal life/depression), do decide which is the main category that the query belongs to.
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In general, based on the queries that you have picked up, what is the perceived difficulty of replying to the query? Perceived difficulty can be gauged through the time required to generate a response and the ease of relating to the query. The more time required, the greater the difficulty.
1 Star denotes easy, 3 stars denote moderate and 5 starts denote difficult.
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| Suicide | |
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| Relationship | |
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| Personal Life (Studies/Career) | |
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| Rape | |
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| Friendship/Peer Pressure | |
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| Depression | |
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| Abuse | |
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| Bullying | |
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| Family | |
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| Others | |
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This question is about existing queries. Data should add up to 100% for accuracy.
In general, taking into account the various queries that you have handled and its differing difficulty, what is the average time it takes to generate a draft reply after picking up the query?
So for example, the number 0 to 100 represents the percentage. If 80% of your queries have been replied by you wiithin 36 hours, you can input 80 on the spreadsheet for "within 36 hours".
If you have not attempted the query before, please put 0 to N/A option.
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Please rate your preferred system of communication of queries (new and existing) after overdue, 1 being your most preferred and 5 being your least preferred mode of communication.
Please assume for email notification, new queries are sent to all YP but return queries are only sent to specific YP in-charge.
Return queries refer to queries writtin in by existing seeker.
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| | One time only real-time notification email reminder to YP for new and existing queries 12 hour email reminder until query is being replied to AH YP whatsapp mass chat reminder message by management team Whatsapp reminder message to a smaller group of 7-8 YPs Individual whatsapp private message reminder Option to have query reassigned Option to have all other queries tagged under your name reassigned
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| Reflecting on the Youthpal volunteering experience, what are the stressful experience? If the experience is stress-free, please input 0 star. The higher the number of starts, the greater the stress.
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| Preparing and committing time to the 3 day YP training | |
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| During booster/supervision training | |
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| Crafting replies to query | |
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| Reminder from email system | |
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| Current 7pm daily monitoring system | |
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| Lack of sufficient feedback mechanisms leading to stress | |
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| Communicating travelling plans or reassigning plans with the management team | |
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| Lack of adequate frameworks and templates to refer to in crafting reply leading to stress | |
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| Feedback from booster sessions and moderator | |
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| When mgmt team reminds me that query has lapsed | |
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| Taking on re-assigned queries | |
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| Communicating about your period of absence ahead of time | |
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| Please rate your level of commitment per month based on the number of queries that you could commit to replying per month (realistic estimation).
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| Please rank your priorities when considering taking up a query |
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| | Query Category (Depression/relationship/etc..) Your availability (based on number of queries that you are currently handling) Confidence level in addressing issue Ability to reply within 48 hours Content is something I can relate to
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