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Overall, how would you rate [COMPANY]?

How satisfied are you with your service from [COMPANY]?

Extremely satisfied

Very satisfied

Neutral

Very dissatisfied

Extremely dissatisfied

Would you recommend [COMPANY] to a friend?

Yes

No

If no, why not?

For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?

What are the THREE main reasons you didn't purchase [PRODUCT] from [COMPANY]?

If you could change something about [COMPANY] what would it be?

Are there any other comments you have for [COMPANY]?

In thinking about your most recent experience with (Company Name), was the quailty of customer service you received:

If you were not totally satisfied with the customer service, please describe the reasons for your dissatisfaction.

Was the process for getting your question resolved:

If you were not totally satisfied with the process of getting your problem resolved, please describe the reasons for your dissatisfaction.

Would you say the value of the (Company product), as compared to its price, is:

How familiar are you with [PRODUCT]?

Never heard of it

I am aware but have never used it

Use it only sometimes

Use it on a regular basis

Which of these[GENERIC_PRODUCT] have you used?

How did you first hear about [PRODUCT]?

Overall, how do you rate the quality of [PRODUCT]?

What is it that you would most like to change about [PRODUCT]?

Would you recommend [PRODUCT] to a friend or associate?