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As the manager of the Audio Video Support Department, I want to thank you for giving us the opportunity to assist you. As part of the process of offering great support to you, please take a couple of minutes to tell us about the support that you have received and any suggestions you might have for improving our support of you, your department, and the company. We want to make sure that your highest expectations and needs are met.
Sincerely,
Trudi Melond
Manager |
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| In thinking about your most recent experience was the quailty of support you received: |
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| If your answer to Question 1 was unsatisfactory, would you please take a few minutes to describe what happened? | | |
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| If your answer to Question 1 was superior, would you please take a few minutes to describe what about the service experience stands out as being superior? | | |
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| Was the process for getting support: |
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| If your answer to Question 4 was unsatisfactory, would you please take a few minutes to describe what happened? | | |
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| If your answer to Question 4 was satisfactory, would you please take a few minutes to describe what about the process of getting your question resolved stands out as being superior? | | |
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| Now I'll ask a few questions about the AV Department representative you dealt with. Please tell me whether you agree or disagree with the following statements. |
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| The AV Department representative was very courteous. |
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| The AV Department representative handled all my requirements and needs. |
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| If your answer to Question 13 is disagree, would you please describe how the AV Department representative handled your needs and requirements? |
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| If your answer to Question 13 is agree, would you please take a few minutes to describe what stands out as being the major reason for your satisfaction with the support received? |
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| The AV Department representative was very knowledgeable, through, and helpful. |
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| If your answer to Question 1 was unsatisfactory, would you please take a few minutes to describe what happened? | | |
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| If your answer to Question 1 was superior, would you please take a few minutes to describe what about the support experience stands out as being superior? | | |
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| The waiting time for having my questions addressed was satisfactory. |
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Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration in our continuing effort towards providing the best AV support possible.
If you have any comments or concerns about this survey please Contact: -
Trudi Melond
408-822-6186
[email protected]
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