bank

This survey is being undertaken by Faculty of Business Management at the International Black Sea University. It seeks your valued views on the quality of services provided by banks(financial institutions) in Georgia as well as the importance to you personally of the various services provided. The survey findings are intended to be used for determining the customer satisfaction, quality of financial services, and customer-service efficiency in banks(financial institutions). Please rate the level of your satisfaction on the following indicators of customer satisfaction and its importance to you in respect to your bank by ticking () an appropriate one.