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Dear Client:
I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectation.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me at 407-834-2888, or by email at [email protected].
Thank you very much for your time and support.
Sincerely,
Brenda Bagwell, CPA
Bagwell & Cappello, CPA, P.A. |
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| In thinking about your most recent experience with Bagwell & Cappello, CPA, P.A., was the quality of the service you received: |
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| Overall, rate how satisfied you are with the way Bagwell & Cappello, CPA, P.A. has performed their services. |
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| Rate how strongly you agree or disagree with the following statements: |
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| Customers can rely on the company to deliver outstanding quality, service, and value. |
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| The company attracts and retains outstanding people to work here. |
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| The company makes it simple to do business with them. |
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| Customer loyalty is appropriately valued and rewarded. |
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| The company communicates openly and honestly. |
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| Customers can trust company personnel to behave with fairness and integrity. |
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| Customers believe that the company deserves their loyalty. |
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| Please rate the partner in which you work closest with on the following criteria: |
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| The account manager is knowledgeable and professional. |
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| I feel like I have a good personal relationship with the account manager. |
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| The account manager is making a positive contribution to my financial well-being or business. |
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| The account manager responds to my inquiries in a timely manner. |
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| Overall, I am very satisfied with the account manager. |
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| Considering the overall value of the project you paid for, was it |
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