billing survey | QuestionPro

Which type of telephone service do you use?

Please write the name of the your service operator ( eg. Airtel, BSNL,idea)

Why did you choose this particular service provider? ( you can tick more than one option)

Attractive incoming/ outgoing/ sms rates

Brand Image

word of mouth

Other

Which type of service other than making & receiving calls do you avail from your mobile phone? ( you can tick more than one option)

Access internet from phone ( checking mails/ chatting)

Downloading ringtones, wall papers

Finding out cricket scores etc

Other

Are you satisfied with the the quality & the charges of all kinds services offered by your operator?

Fully Satisfied

Somewhat satisfied

Somewhat dissatisfied

Fully dissatisfied

Cant say

Which of the following problem do you face mostly in the services offered by your operator? ( you can tick more than one option)

Billing problems

Customer care problems

Network / connectivity problems

None

Other

Have you ever faced a billing related problem in your telephone accounts?

Yes

No

If Yes, what kind of billing problems have you faced?(you can tick more than one option)

Over rated bills

Bills payment reminders even after clearing the bills

Non availibility of preffered mode of payment

Non availability of proper help in case of billing issues

Non availability of drop boxes

Long queues for payment

Other

What is your prefferd mode of payment of your telephone bills?(you can tick more than one option)

Online

Creditcards

Cheques

Cash

Demand drafts

u have a prepaid account so no question of bills payment

Other

Is your call charged when you ring customer care?

Yes

No

How often do you call customer care center incase of a billing problem or inquiry?

Once a week

Once in 2 weeks

Once in a month

How long does it takes to sove your problems?

6 hours

1 day

2 days

3 days

Do you have a prepaid account?

Yes (Go to the next question)

No (Skip all other questions)

When are your SMS charges deducted?

Instantly

At midnight

Dont know