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Bulgarian IT Industry Barometer

(BITIB)
 
 
Introduction
 
 

The IT Industry Barometer is an annual survey conducted by BASSCOM. Its goal is to gather representative and reliable data about the Bulgarian IT sector.

The basis of IT Barometer is the questionnaire presented on the following pages. It is divided into five main parts:

• General Information
• Statistics
• Human Resources
• Forecast
• Current Subjects and Remarks, Comments

You will be able to answer the survey anonymously, or if you chose so – provide your company name and contact information. If you do, that information will be used only by GOPA to send you back your answers. BASSCOM will receive only the summarized results. No BASSCOM representative will have access to individual answers.

We appreciate the participation of all companies, so the results can be representative for the sector.
 
 
 
General Information
 
 
* Do you want to provide your company name and contact information?

 
Yes, I will provide company name and contact information.
 
No, I want to answer the questionnaire anonymously.
 
 
 
Company
 
 
Name Complete
   
Name Short Form
   
URL
   
 
 
 
Contact Person
 
 
Name
   
Surname
   
Title
   
Direct Email
   
 
 
 
Type of company
 
 
 
* Stakeholders

What is the stakeholder structure of the company?
 
> 50% Bulgarian ownership
 
> 50% foreigner ownership
 
Branch of a foreign company
(If the company works only for the parent company or for other companies belonging to the group)
 
 
 
* Product / Services

What type of products and/or services your company provides?
 
Software products
 
Software services
 
Hardware products
 
Services for hardware products
 
Other:
 

 
 
 
* Association membership

Your company is a member of:
 
BASSCOM
 
Bulgarian Web Association
 
Both of the above
 
None of the above
 
 
 
Statistics
 
 
Sales Turnover
 
 
Overall Sales and Profit**

What were the overall sales and the net profit of the company for the last three years? Please consider the calendar year (January 1st to December 31st) and provide projected numbers if final ones for 2010 are not available. Numbers must be in BGN thousands.

**) If you are a development or other cost centre of a multinational corporation please enter your total cost /budget as 'Sales Turnover' and ignore 'Net Profit'.
2008 2009 2010
Sales Turnover
Net Profit
 
 
 
* 2008
   %
* 2009
   %
* 2010
   %
 
 
Export destination

What is the percentage of the company’s export sales by regions?
(The sum of each column/year must be 100%)


2008 2009 2010
German speaking countries (Germany, Austria, Switzerland)
Scandinavian countries
UK
Rest of Western Europe
Central and Eastern Europe
North America (USA, Canada)
Rest of the world
 
 
Product / Services

Considering total sales, what is the percentage distribution by type of products and services?
Please separate domestic market from export.


Domestic Market
(The sum of each column/year must be 100%)

2008 2009 2010
Software products
Software services
Hardware products
Services for hardware products
 
Export
(The sum of each column/year must be 100%)

2008 2009 2010
* Software products
* Software services
* Hardware products
* Services for hardware products
 
 
 
Clients
 
Sector

From which sectors (verticals) are your clients? Please separate domestic market from export.

Domestic
Market
Export
Aerospace
Automotive
Defence
Education (E-Learning)
Financial Services
Gaming and Entertainment
Healthcare Services
Home Automation
Industry Application and Automation
IT Services and Outsourcing
Domestic
Market
Export
Manufacturing, Distribution, Retail
Marketing and Communications
Media and Publishing
Non-profit organizations
Public sector (E-Government)
Real Estate
Services (HR, Accounting, Legal)
Technology
Telecommunications (Wireless and Mobile)
Telematics
Tourism and Hospitality
Trade, Transportation and Logistics
Utilities
Other 1
Other 2
 
 
Other 1:
   
Other 2:
   
 
 
 
Clients
 
Horizontal

In which horizontal markets do you provide products and / or services to your clients?
Please separate domestic market from export.

Domestic
Market
Export
Business Intelligence/Data Warehousing
Business Process Optimization
Corporate Security
Custom Development/Outsourcing
Customer Management (CRM)
Document Management
E-commerce
Embedded Engineering and Development
ERP/Supply Chain
IT Consulting
Domestic
Market
Export
IT Project Management
Knowledge Management/Operations
Mobile Solutions
Navigation Applications
New Media Production (Multimedia/Web animations)
Product maintenance, Support and Customization
Software Quality Assurance
Tools/COTS
Web design; development
Other 1
Other 2
 
 
Other 1:
   
Other 2:
   
 
 
 
Human Resources
 
 
Employees
 
What is the number of your staff, classified by the following categories?
Please consider employees as well as free-lancers that frequently work for the company.
2008 2009 2010
Software Developers JR
Software Developers
Software Developers SR
Quality Assurance Engineers JR
Quality Assurance Engineers
Quality Assurance Engineers SR
Software Architects
Software Architects SR
Usability/Interface Specialists
Usability/Interface Specialists SR
2008 2009 2010
Graphic Designers
Graphic Designers SR
Multimedia Programmers
Multimedia Programmers SR
IT consultants
IT consultants SR
Integrators
Integrators SR
Support Specialists
Support Specialists SR
2008 2009 2010
Tech Writers
System/Database Administrators
Project Managers
Project Managers SR
Technical Management
Senior Management
Marketing / Sales
Administration

Total
 
 
 
Employee turnover rate
 
 
2008
   
2009
   
2010
   
 
 
 
Open Positions and Time for Replacement
 
How many open positions did your company have for the period January - December 2010?
How much time it takes to hire a professional in the respective categories? Please give the answers in number of weeks.

Open Positions Replacement Time
(in weeks)
Software Developers JR
Software Developers
Software Developers SR
Quality Assurance Engineers JR
Quality Assurance Engineers
Quality Assurance Engineers SR
Software Architects
Software Architects SR
Usability/Interface Specialists
Usability/Interface Specialists SR
Open Positions Replacement Time
(in weeks)
Graphic Designers
Graphic Designers SR
Multimedia Programmers
Multimedia Programmers SR
IT consultants
IT consultants SR
Integrators
Integrators SR
Support Specialists
Support Specialists SR
Open Positions Replacement Time
(in weeks)
Tech Writers
System/Database Administrators
Project Managers
Project Managers SR
Technical Management
Senior Management
Marketing / Sales
Administration

Total
 
 
 
Salaries
 
What are the average monthly GROSS salaries (as per labor contract) in BGN for the following positions?

2008 2009 2010
Software Developers JR
Software Developers
Software Developers SR
Quality Assurance Engineers JR
Quality Assurance Engineers
Quality Assurance Engineers SR
Software Architects
Software Architects SR
Usability/Interface Specialists
Usability/Interface Specialists SR
2008 2009 2010
Graphic Designers
Graphic Designers SR
Multimedia Programmers
Multimedia Programmers SR
IT consultants
IT consultants SR
Integrators
Integrators SR
Support Specialists
Support Specialists SR
2008 2009 2010
Tech Writers
System/Database Administrators
Project Managers
Project Managers SR
Technical Management
Senior Management
Marketing / Sales
Administration
 
 
 
Rates
 
 
* Software Architects
   BGN/hour
* Software Developers
   BGN/hour
* Quality Assurance Engineers
   BGN/hour
* Project Managers
   BGN/hour
* Business Analysts/Consultants
   BGN/hour
* Training/Documentation/Support Specialists
   BGN/hour
* Graphic/Usability/Multimedia Specialists
   BGN/hour
* System Administrators/Integration Specialists

   BGN/hour
* Blended Rate
(Blended Rate is the rate that you would quote your services to a client, should you have to provide one number for that.)
   BGN/hour
 
 
 
Forecast
 
 
Sales **
 
What are your company sales projections for 2011? (% change compared to 2010)

**) If you are a development or other cost centre of a multinational corporation please provide your total cost/budget change projection.

Sales turnover coming from...
-25%
or
more
-10%
to
-25%
Up
to
-10%
Same
Level
(± 0%)
Up
to
+15%
+15%
to
+50%
More
than
+50%
...Domestic Market
...Export
...Total
 
 
 
Employees
 
Do you expect the total number of employees in your company to:
(Please, include full-time and part-time/free-lance employees in your calculation.)
┌-------
-50%
Decrease
-25%
-------┐
-10%
±
0%
┌-------
+10%
Increase
+25%
-------┐
+50%
Number of Staff
 
Do you expect the salary level to:
┌-------
-50%
Decrease
-25%
-------┐
-10%
±
0%
┌-------
+10%
Increase
+25%
-------┐
+50%
IT Specialists
Others
 
 
 
Current Subjects and Remarks, Comments
 
 
 
Impact of external factors
 
Considering the current situation of your business, how do you evaluate the influence of the following factors on the development of your business?
Negative Neutral Positive
Global Economic situation
National Economic situation
HR Market
Intensified Competition
Government policy
 
 
 
Other
 
 
How much more business would you get next year if you can increase software development capacity at will, i.e. with no limitation from the HR market?
 
0% - increasing development capacity will not get us more business
 
20%
 
30%
 
50% to 100%
 
more than 100%
 
 
 
Remarks, Suggestions
 
 
Use the space below to give your comments and suggestions on the subjects that you evaluate as important for your company. Consider the work being performed in the IT sector, the supporters, the associations, the government etc. Comments, remarks, suggestions are also welcome.
   
 
If you have any question, please contact Ivona Taneva, BASSCOM or Claus Traeger, GOPA.
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