Bobcat Product & Service Satisfaction Survey

Dear Customer:

As Bobcat's District Manager for upstate NY, I want to thank you for giving us and your local dealer the ability to serve you. To help us deliver great service to you, please take a couple of minutes to tell us about your experience with Bobcat so far. We appreciate your business and want to make sure that your highest expectations are met.

Sincerely,

District Manager

The following is a list of product and service items. How satisfied are you with Bobcat compact equipment on each item?

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable
Overall product quality

Product value

Purchase experience

First use experience

Overall usage experience

Dealership after purchase service (warranty, repair, help desk)

How often do you use your Bobcat compact equipment?

Once a week or more often

2 to 3 times a month

Once a month

Every 2-3 months

2-3 times a year

Once a year or less often

Do not use

Overall, how satisfied are you with your Bobcat compact equipment?

Very Unsatisfied

Unsatisfied

Somewhat Satisfied

Very Satisfied

Extremely Satisfied

Compared to other compact equipment that is available (Caterpillar, New Holland, John Deere, etc.), would you say that Bobcat compact equipment is...

How likely are you to purchase Bobcat compact equipment again?

How likely are you to recommend Bobcat compact equipment to others?

Definitely will recommend

Probably will recommend

Not sure

Probably will not recommend

Definitely will not recommend

Never Used

Based on your experience with Bobcat compact equipment, how likely are you to buy a competitive machine, i.e. Caterpillar, New Holland, John Deere, etc.?

If you have contacted your local dealer regarding a customer service issue, were all problems resolved to your complete satisfaction?

Yes, by the company or its representatives

Yes, by me or someone outside the company

No, the problem was not resolved

No problems/No contact with customer service

What would you like to tell Bobcat about your experience with our products and dealerships that was not already asked in the survey?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode