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Exit Survey
 
Contact Information
First name  : 
 last name : 
 phone number  : 
 
 
 
Have you heard about Bajaj Finserv?
 
Yes
 
No
 
 
 
How well does Bajaj Finserv meet your needs?
 
Extremely clear
 
Very clear
 
Moderate clear
 
Not so clear

 
 
. Please rate the following companies on the following attributes on a scale of 1 to 5?
Very good Good Acceptable Bad Very bad
Bajaj Finserv
Capital 1st
HDFC Finance
 
 
 
Based on your experience with Bajaj Finserv how likely is you to use their service again?
 
 
Definitely
 
Probably
 
Might be
 
Probably not
 
Definitely not

 
 
If other brand is available how likely do you prefer?

 
Most At-most Neither most nor least At-least Least
Bajaj Finserv
Capital 1st
HDFC Finance
 
 
 
how happy are you with Bajaj Finserv service?
 
 
Extremely happy
 
Happy
 
Neutral
 
Unhappy
 
Extremely unhappy

 
 
. What encourages you to prefer it more?
0% Interest Service Easy Loan Trust
Bajaj Finserv
Capital 1st
HDFC finance
 
 
 
8 Least processing time initiative at Bajaj Finserv influenced you to choose their service?
 
Highly agree
 
Agree
 
Neutral
 
Disagree
 
Highly disagree

 
 
 
Do you think company builds strong brand preference?
 
 
Yes
 
No
 
 
What do you think about the rankings of the company?

 
They are fair and give a true picture They are not fully reliable They are biased and influenced Can’t say
Bajaj Finserv
Capital 1st
HDFC Finance
 
 
 
How likely are you to buy the extended warranty with
 Bajaj Finserv?
 
 
Least
 
At-least
 
Moderate
 
At-most
 
most

 
 
When you have taken the loan?

 
Less than six month 1 Year 2 Year More than 2 Years
Bajaj Finserv
Capital 1st
HDFC Finance
 
 
What factor influenced you to take the loan?
After sales services Perception of customer while taking loan Influence on buying decision
Bajaj Finserv
Capital 1st
HDFC Finance
 
 
 
Are you satisfied with the service?
 
Very satisfied
 
Satisfied
 
Neither
 
Dissatisfied
 
Very dissatisfied

 
 
 
what is your opinion about Bajaj Finserv service?
 
 
Excellent
 
Very good
 
Good
 
Bad
 
Very bad

 
 
 
how clear was the information that our sales executive provided to you?
 
Extremely clear
 
Very clear
 
Moderate clear
 
Not so clear
 
Not at all clear

 
 
 
Does the wider acceptance of the card influences you buy Bajaj Finserv EMI (Existing membership identification) card?
 
 
Likely
 
Extremely Likely
 
Neutral
 
Unlikely
 
Extremely unlikely

 
 
 
will you buy next time Bajaj Finserv service?
 
Yes
 
No

 
 
 
is less processing cost initiates you to choose Bajaj Finserv financial service?
 
 
Highly agree
 
Agree
 
Neutral
 
Disagree
 
Highly disagree

 
 
 
do you think company sponsorship help them build a stronger brand?
 
 
Yes
 
No

 
 
 
is promotional schemes motivates you to take Bajaj Finserv financial service?
 
Highly agree
 
Agree
 
Neutral
 
Disagree
 
Highly disagree

 
 
 
How well do you feel that our company understands your needs?
 
Extremely well
 
Very well
 
Moderately well
 
Not so well
 
Not at all well

 
 
 
Do you find any difference in Bajaj EMI card and Bajaj Co-branded card?
 
Yes
 
No
 
 
 
How likely are you to recommend Bajaj Finserv services to your Family & Friends
«Very UnlikelyVery Likely»
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