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  1. Surveys
  2. 2013
  3. November
  4. B
  5. BS Customer Satisfaction Survey

BS Customer Satisfaction Survey

Building Services (Housekeeping) Needs Your Feedback! "We provide services with your health, safety and the environment in mind."
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Exit Survey
 
 
Dear UVa Building Services Customer:

You are cordially invited to participate in our survey to help us better understand your perception of our services and to identify areas in which we can improve. While we always strive for excellence in our service, it's how you experience it that counts!

Your building is one of several across Grounds to be selected. We truly hope that you give this brief, 11 question survey your serious consideration and respond by Friday, December 20.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey, you may contact Sandra Smith, Training Manager, Building Services, at 434-243-6319 or by email at [email protected].

Thank you in advance for your thoughtful responses as we continue to work to enhance the quality of the work environment for everyone here at the University.

Best regards,
Your Building Services Team Members
 
 
 
Dear UVa Building Services Customer:

You are cordially invited to participate in our survey to help us better understand your perception of our services and to identify areas in which we can improve. While we always strive for excellence in our service, it's how you experience it that counts!

Your building is one of several across Grounds to be selected. We truly hope that you give this brief, 11 question survey your serious consideration and respond by Friday, December 20.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey, you may contact Sandra Smith, Training Manager, Building Services, at 434-243-6319 or by email at [email protected].

Thank you in advance for your thoughtful responses as we continue to work to enhance the quality of the work environment for everyone here at the University.

Best regards,
Your Building Services Team Members
 
 
 
How well do you think Building Services team members understand your cleaning needs?
Not at all Somewhat Fairly well Extremely well Other  
 
 
 
How would you rate the professionalism of Building Services team members?
Not professional Somewhat professional Professional Extremely professional Other  
 
 
 
How responsive are Building Services team members?
Not responsive Somewhat responsive Responsive Consistently very responsive Other  
 
 
 
Do you feel that Building Services provides value to your department, unit or school?
No, never Yes, sometimes Yes, often Yes, always Other  
 
 
 
* What do you feel Building Services Housekeeping team members do best? Select up to three from the list below.
 
Communicate well with you
 
Pay attention to the details
 
Clean with health and safety as top priorities
 
Act as a 'partner' in maintaining a positive environment
 
Convey professionalism in their image, actions and speech
 
Add value to your special events
 
Are personable and likable

 
 
 
Are you aware that Building Services' cleaning program has recently won national certification by Green Seal? This means that we have been recognized for meeting stringent standards for cleaning for health by using green products and best practice procedures. On a scale of one to four, with four being most important, how important is this to you and your department, school or unit?
1 2 3 4
 
 
 
We would like to be your strategic partner in maintaining a healthy and safe environment. Knowing this, would you be interested in doing any of the following: (Select as many as you prefer)
 
Attend green cleaning educational meetings
 
Send us your event calendar monthly
 
Participate in answering surveys twice per year
 
Help us champion our green cleaning agenda with other building occupants
 
Meet periodically with your building's Supervisor and/or Zone Manager*
 
*Please send an email to [email protected] if you are interested in meeting with the Supervisor or Manager for your building
 
List any other ideas you may have to partner with Building Services in the box below:
 
Other
 

 
 
 
What is the single most important suggestion for improvement that you would make about Building Services team members and the cleaning service that they provide?
   
 
 
 
Using a number from 1 to 4, with 4 being the best, how would you rate the overall cleaning services provided by Building Services? In the Other box, explain your reason for selecting the number that you did.
1 2 3 4 Other  
 
 
 
Is there anything else that you'd like to share about our cleaning services and/or team members?