Surveys 2014 December B BS&T Inter Departmental Survey

BS&T Inter Departmental Survey

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Exit Survey

Select your department from the drop down -- Select --Finance & AccountsCustomer relationsOperationsHealthAgencyBancassuranceMarketingHRActuarialsBSEDPPM     Do you know who is the right person from BS&T to contact for your queries/requests/information/service?   Yes   No     Select one of the five options (5 being the highest & 1 being the lowest) 1 2 3 4 5 How easy is it to contact the right BS&T personnel for your queries / requests / information/service? Does the contacted BS&T person or BS&T clearly understand your needs and expectations? How do you rate BS&T's speed and response to your queries/requests? How would you rate the quality of the response from BS&T? Is BS&T consistent in fulfilling the commitments first time every time (FTR)?       Do you know who is your BS&T Relationship Manager?   Yes   No       Are you aware of the SLA's in place with the vendors for the estimated time of different requirements?   Yes   No     How satisfied are you with the following: Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied BS&T's ability to provide 'proactive feedback' on the status of your queries / issues / requests in case of delay beyond the specified TAT? BS&T's ability to consistently fulfilling the commitments? BS&T's ability to take 'responsibility and accountability' for the outcome of the provided service? BS&T's ability to engage and collaborate with your business function to help achieve your function's goals and objectives?       Do you know about the escalation matrix of all BS&T verticals?   Yes   No       How effective is the escalation matrix of all BS&T verticals?  Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied     Please rate the following: BS&T's ability to provide accurate information / service / response/resolution? BS&T's ability to be flexible and provide proactive support in demanding or emergency (in case of Disaster) situations?       Comments/Suggestions