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Surveys
2005
March
B
Business Problem
Business Problem
0%
Hello:
You are invited to participate in my survey Business Problem Analysis survey. In this survey, you will be asked questions about customer dependant status information. It will take approximately 15 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Do you think that there should be a notification on our system that alerts the Customer Service Representative when a child has reached the maximum age limit?
Yes
No
If given a choice, how would you choose to be notified that the dependant child has reached the maximum age limit?
Yes
No
If given a choice, how far in advance should the dependant status notification be sent to the Customer Service Representative?
Monthly
Weekly
Bi-Weekly
Quarterly
What information would you prefer to see on the notification? Check all that apply.
Dependant Date of Birth
Dependent First, Middle Initial and Last Name
Dependant Social Security Number
Insured First, Middle Initial and Last Name
Insured Social security Number
Insured Policy Number
Owner First, Middle Initial and Last Name
Owner Social Security Number
Owner Policy Number
Do you think the customer would prefer to be notified that their child has reached the maximum age limit allowed under the policy?
Yes
No
What would you say is the average number of customers, in any given month that requests a notification that their dependant has reached the maximum age limit?
0-24
25-49
50-74
75-99
100 and above
Which do you think would be the best method of notifying the customer that their dependant child has reached the maximum age limit allowed under the policy?
Email
Letter
Telephone
In your opinion, how far in advance should the dependant status notification be sent to the customer?
Monthly
Weekly
Bi-Weekly
Quarterly
What would you say is the average number of customers, in any given month that requests purchasing a separate individual policy for their ineligible child?
0-24
25-49
50-74
75-99
100 and above
Which do you think would be the best method of contacting the customer regarding purchasing a separate individual insurance policy for their ineligible child?
Email
Letter
Telephone
Do you think the customer would benefit from follow-up notifications regarding their child status?
Yes
No
In your opinion, how far apart should the follow-up notification regarding the child status be sent to the customer?
Monthly
Weekly
Bi-Weekly
Quarterly
Please contact
[email protected]
if you have any questions regarding this survey.
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