Surveys 2016 January C Canon Customer Survey

Canon Customer Survey

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Exit Survey

Name Firm       How did you come to work with NAME? What specific event triggered you to call them? Specifically what was it about them that made them the obvious choice for you?       How do you typically choose a COMPANY TYPE?       Tell me about your relationship with NAME     How would you rate your relationship with NAME?   Excellent   Very Good   Good   Fair   Poor     How long have you been working with NAME?   Less than a year   1 to 5 years   5 to 10 years   10 to 15 years   More than 15 years     Did you consider other alternative suppliers?   Yes   No     What other alternatives did you consider?   Competitor 1   Competitor 2   Competitor 3   Other         What is important to you when you consider choosing or working with a INDUSTRY company?   They allow me to focus on patients   I feel like I get more than what I pay for   They are stable - been around for years   They have a great reputation with doctors   They can be trusted   They are current with laws and trends   Integrity   Compliance   They are an advocate for us with insurance companies   They know the intricacies of our business   They give me personal attention   They are local   They are flexible   They customize to my needs   They provide training   They are available when I need them   Other     We came up with a list of a few things that we thought might be important to you. I'll read through each one and you tell me how important this is to you on a scale of 1 to 4. 1 is not at all important and 4 is extremely important. Then, we'll run through the list again, and this time, I'd like you to tell me how well Clifton Steel performs. Again 1 means that they perform poorly and 4 means that they are excellent.     Importance Performance Not Important Very Important Poor Excellent 1 2 3 4 5 N/A 1 2 3 4 5 N/A 24 Hour Live Customer Service Accepts PayPal Online order tracking       Importance / Performance Comments       How likely would you be to recommend our products to a friend or colleague? «Very Unlikely Very Likely» 0 1 2 3 4 5 6 7 8 9 10       What's the one thing NAME could do to improve your experience with them?