Surveys 2016 March C CarBuyers

CarBuyers

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Exit Survey

We would like to invite you to participate in a survey about the car buying process. It will take approximately 20-30 minutes to complete the questionnaire and you could stand the chance to WIN BIG! One lucky participant will walk away with a "Dents, Scratches and Interior Maintenance Plan" for your car worth R4000! The voucher is valid for two years. To qualify, please add your details at the end of the questionnaire. Please note: if you haven't bought a vehicle or arranged finance and insurance when purchasing a vehicle, this survey is not relevant to you. Your survey responses will be strictly confidential. Please complete every question. Please start with the survey now by clicking on the Next button below.       1. How old are you? -- Select --20 or younger21-2930-3940-4950-5960+       2. What is your gender?   Male   Female       3. How many vehicles have you purchased to date?       4. Of the vehicles that you have purchased, how many were new vehicles?       5. If you have purchased more then 2 new vehicles, do you tend to buy the same brand vehicle?   Yes   No   Not applicable       6. Please indicate an estimate value of the last vehicle you purchased (if you can remember)       7. Which of the following costs did you take into consideration when you bought your last car? (choose more then one where applicable)   Monthly instalment   Fuel costs   Maintenance costs   Insurance costs   Other (please specify)         8. Have you ever bought a car privately e.g. via Gumtree/OLX/online etc?   Yes   No   If no, why not?         9. If yes to the above, would you do it again?   Yes   No   Not applicable       10. Did you find out whether you would qualify for vehicle finance before you selected a vehicle? (Choose more than one where applicable)   No, I didn’t know where to check if my credit record will qualify me for vehicle finance   No, I know I will qualify for vehicle finance   The dealership checked this for me   I do not require financing   Yes, I pre-qualified for finance   Other (please specify)         11. How do you do research before purchasing a vehicle? (Choose more than one where applicable)   Magazines i.e. Top gear   Online car websites   Dealership visits   Family & friends   Other (please specify)         12. When doing online research, which sources do you consult? (Choose more than one if applicable)   Dealership websites e.g. Imperial etc.   Manufacturer sites e.g. Ford, Toyota etc.   Forums   Pre-owned sites i.e. Auto Trader etc.   General Sale Sites i.e. Gumtree etc.   I don't do online research       13. What was the reason for buying your last car? (Choose more than one if applicable)   Life stage e.g. new child, retirement, divorce etc.   Change in income   Lifestyle e.g. outdoor living etc.   Mileage of existing car   New car buyer   Other (please specify)         14. Did you make use of an online finance calculator while you were looking for a car?   Yes   No       15. If yes to the above, where did you find a finance calculator? (Choose more than one if applicable)   Bank websites   Car websites   Not applicable   Other (please specify)         16. When arranging finance for your vehicle, which of the following options did you use?   Dealership arranged finance   Contacted my bank directly   Both   Other (please specify)         17. How did you select your insurance provider?   Dealership arranged the quote for me   I added the car to my existing insurance policy   I selected my insurance provider on my own   Other (please specify)         18. What aspects were the most important in selecting an insurer? (Choose more than one if applicable)   The monthly premium   Relationship with my existing insurance   The ease of arranging the insurance when I got my car   Comparison of best terms and conditions e.g. warrenties, inspection, excess etc.   Other (please specify)         19. Which value added products like warranties, dents & scratches cover, credit shortfall cover, did you take when you signed your finance agreement?   The products the finance consultant suggested   The products the car manufacturer (e.g. Ford, Toyota etc) suggested   The products an insurance company suggested   None of the value added products   Other (please specify)         DETERMINE YOUR BUDGET TO BUY A CAR Please make full use of the rating scales to rate your importance and satisfaction response for each question. Please ensure you allocate an importance AND satisfaction score for each question. For each question please read the first row of the table before answering each statement on the left. For example: How important is it that you are able to minimise the time it takes to determine your income. How satisfied are you with your ability to minimise the time it takes to determine your income.   20.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the likelihood of missing important income or expense items from your budget e.g. Edgars account, phone bill, etc. minimise the time it takes to establish your affordability i.e. vehicle total price and installment minimise the time it takes to establish your credit status e.g. judgements, defaults at the credit bureau etc. minimise the time it takes to determine your budget e.g. living expenses, interest rates etc.       DETERMINE WHICH CAR TO BUY   21.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to determine which vehicles specifications are important e.g. passenger space, storage, fuel efficiency, etc. minimise the time it takes to find suitable vehicles e.g. dealership and manufacturer websites, Gumtree, word of mouth, print media, etc. minimise the time it takes to find a vehicle that matches your budget minimise the time it takes to determine if a dealer has an exact vehicle in stock. e.g. Colour, price, kilometres, etc.       COMPARING VEHICLES OF INTEREST   22.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to validate that reviews and advice on a vehicle is accurate i.e. what people say about the vehicle is true minimise the time it takes to select a vehicle with the desired performance specifications e.g. torque, acceleration etc. minimise the time it takes to compare the vehicles matching your personal requirements e.g. price, storage space, safety record, colour, mileage etc. minimise the likelihood of using unreliable sources e.g. out of date advertisement, misleading description etc.   23.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the likelihood of buying a high maintenance vehicle e.g. quicker tyre deterioration, requires special services, limited parts available etc. minimise the time it takes to determine the total cost of the vehicle and additional items increase the likelihood of buying optional extras that covers my unexpected risk e.g. credit shortfall cover, tyre cover, warranties etc. minimise the time taken to listen to sales pitches       DETERMINING THE CONDITION OF A USED VEHICLE   24.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to determine if a vehicle has mechanical problems e.g. veers to one side, shock absorbers worn, etc. minimise the time it takes to determine if a vehicle is problematic e.g. annoying noises, part recalls etc. increase the likelihood of having accurate information to validate the information given from the dealer i.e. asking the correct questions etc. minimise the time it takes to determine if the vehicle has been in an accident minimise the likelihood of buying a previously stolen vehicle       INSPECTING AND TESTING THE VEHICLE   25.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to determine the customer service reputation of a dealer minimise the time spent at the dealership i.e. test drives etc. minimise the likelihood of being pressurised by a sales person to test a vehicle minimise the time it takes to determine if the vehicle performs as advertised. i.e. conforms to manufacturer's specification for fuel consumption, acceleration, cornering etc.   26.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to determine how the vehicle drives in the road environment in which it is used e.g. highway, cramped living areas, off-road etc. minimise the likelihood of feeling inhibited to discuss the vehicle with a spouse/partner/friend during the test drive i.e. not saying what you think in front of the sales person       ASSESS TRADE-IN VEHICLES   27.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to trade in my vehicle increase the likelihood of receiving a fair price for my vehicle during trade in minimise the time it takes to have my vehicle evaluated during trade in minimise the time it takes to compile relevant documentation for vehicle trade ins minimise the time it takes to negotiate the price of the trade in vehicle       NEGOTIATING THE VEHICLE PRICE   28.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 increase the likelihood of identifying the total cost of purchase e.g. cost of registration, settlement penalties etc. minimise the time it takes to determine if a dealer will match another dealer's offer e.g. interest rate, price, trade in value, etc. minimise the time it takes to determine what the vehicle is worth i.e. what are other people paying for a similar vehicle minimise the amount of time spent negotiating the price of the vehicle   29.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the likelihood that a sales person is disrespectful during negotiation e.g. belittles, manipulates, under-hand tactics. minimise the likelihood that a dealership/sales person engages in practices that are not in good faith i.e. takes advantage of less experienced vehicle buyers etc. minimise the likelihood that the dealership tries to change the deal after agreeing to terms e.g. tries to switch vehicles, change vehicle components, change trade in value etc.       GETTING FINANCE   30.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to determine the best method of paying for the vehicle e.g. lease, cash, balloon payment, hire-purchase etc. minimise the time it takes to determine which lending institution will provide the best finance terms e.g. interest rate, buy-back, balloon payment etc. minimise the likelihood that a bank offers a poor finance rate that is based on inaccurate credit data submitted by the dealer i.e. incorrect disposable income minimise the likelihood of not qualifying for finance i.e. bad credit history minimise the likelihood that the finance and insurance agent is disrespectful during the financing process e.g. makes you feel awkward, humiliated etc.   31.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the likelihood that the financing process results in confrontation e.g. questionable statements are made, under-hand negotiation etc. increase the likelihood of achieving the best credit rating possible increase the likelihood of remediating credit status if finance is declined i.e. credit history correction etc. minimise the time it takes to receive final finance approval e.g. dealership, banks etc. minimise the likelihood that the finance process will negatively impact your credit worthiness i.e. doing multiple credit checks may influence your credit score   32.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the likelihood of having to pay for extra options that were not agreed when making the deal i.e. the financing person adds on products (smash and grab film) without the express consent of the buyer minimise the number of trivial changes that are added onto the price of the vehicle e.g. delivery cost, preparation cost, etc. minimise the time spent completing the finance agreement e.g. reading, signing the agreement/s and providing supporting documentation etc. minimise the interest rate charged on the total transaction i.e. understand current interest rates and negotiating that with the banks increase the likelihood of understanding terms and conditions of the transaction e.g. balloon payments, warranties, grace periods, etc.     GETTING INSURANCE   33.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to compare price, benefits and relevance of vehicle insurance products e.g. OUTsurance, King Price, Santam, Budget etc. minimise the time it takes to conclude insurance i.e. time spent on the phone with a consultant etc. minimise the time it takes to get proper evidence of insurance to take delivery of the vehicle e.g. reduced inspection time, fast documentary confirmation etc. minimise the time it takes for the dealer to communicate the various optional extra products features and benefits e.g. dents and scratches, tyre cover, credit shortfall, warranty etc. increase the ability to compare a warranty offered by dealer to other warranties in the market etc.   34.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 increase the likelihood of selecting optional extra cover that addresses the risks associated with your specific vehicle i.e. a warranty being more useful to me than dents and scratches cover on a used vehicle increase the ability to compare credit shortfall cover offered by dealer to other credit shortfall cover in the market etc. increase the ability to compare dents and scratches cover offered by dealer to other dents and scratches cover in the market etc. increase the ability to compare credit life cover such as cover in case of death to settle your vehicle debt etc. increase the ability to compare credit life cover such as cover in case of death to settle your vehicle debt etc. minimise the likelihood of personal information being shared fraudulently       PURCHASING A VEHICLE   35.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to conclude purchase e.g. signing of Offer To Purchase, motor plan and warranty walk through etc. minimise the amount of time spent with the Finance & Insurance consultant when concluding the purchase increase the likelihood of emotional satisfaction e.g. importance, prestige etc.       TAKING DELIVERY OF THE VEHICLE   36.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to take delivery of the vehicle once the contract is signed minimise the time it takes to learn how to use the vehicle e.g. learn to use all the features of the vehicle, how to start it, alarm systems, warning signals, etc. minimise the time it takes to determine if the dealer performed all required work on the vehicle e.g. applied smash and grab, installed hands-free kit, repaired damage, etc. minimise the likelihood of finding something wrong with the vehicle after taking possession of the vehicle   37.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 increase the likelihood of the delivery being a special event i.e. champagne, red ribbon etc. minimise the likelihood of buyers remorse i.e. should have bought the other one increase the likelihood of taking possession of the vehicle when required e.g. as soon as possible, on a birthday etc. increase the likelihood of benefitting from reward programs offered by dealers       GENERAL QUESTIONS   38.    How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Important Extremely Important Not Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to maintain the vehicle after pruchase increase the likelihood of storing the vehicle in a safe place after purchase     REMEMBER We have a dents, scratches and interior maintenance plan for your car up for grabs. The voucher is valid for two years and is to the value of R4 000. To enter the draw, please fill in your details below. *Terms and conditions apply First Name :  Last Name :  Email Address :