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  1. Surveys
  2. 2005
  3. May
  4. C
  5. CIO Council
0%
 

Dear CIO Council:

Thank you for participating in our SpikeSource packaging & pricing survey. Below are questions that will help us understand the value of the current and future products and services that we offer. This survey will take approximately 10 minutes to complete. This survey assumes that you are interested in the products listed.

There are two sections to this survey. The first section will ask a series of questions designed to help us understand the value of our services. The second section will compare packages of services against each other so that we can understand the relative important of the services provided by SpikeSource.



Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Scott Schwarzhoff at [email protected] .


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Business Hour Support, 50 incidents
   
* 24/7 Support, 50 incidents
   
* 24/7 Support, 100 incidents
   
* Dedicated support, unlimited incidents
   
 
 
 
* To maintain 50 servers, what is the maximum amount you would pay for Update Services / year.
   
 
 
 
As Update Services is server-based, there needs to be a mechanism for determining the # of servers covered by the service. Below are several options. Please select the option that is most attractive
 
Pre-purchase license packs (10 pack, 20 pack, etc), with volume discount
 
Pay in arrears - quarterly update period for adding new licenses, smaller discount
 
 
 
* What is the maximum amount that you would be willing to pay / year for TestCenter
   
 
 

Would you be willing to share your test results with SpikeSource so that you could receive aggregated analysis of similar test results across other TestCenters?
Yes No Maybe
 
 
 
* What is the maximum amount you would be willing to pay / year for a Management Console that could update 50 servers?
   
 
Step 1 of 10
Below are 10 randomly generated packages of current SpikeSource products (Support & Update Services). For each product, please rate your level of interest according to the feature comparisons shown. Service level = business hour or 24/7 support. Incidents = the # of incidents / year purchased. Update Services = yes or no. Price = total price / year paid. Because these packages are randomly generated, there may be some obvious "strongly prefer" answers.
Service Level 24 hour / 7 day a week support 24 hour / 7 day a week support
Incidents20 IncidentsUnlimited Incidents
Update ServicesNo Update ServicesNo Update Services
Price / Year4000080000
Strongly Prefer LeftSomewhat PreferIndifferentSomewhat PreferStrongly Prefer Right
 
Please contact [email protected] if you have any questions regarding this survey.
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