Cipher Service | QuestionPro

Help Desk Support:

How satisfied are you with:

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A
overall quality of telephone support?

overall quality of on-site support?

knowledge and professionalism of the help desk support staff?

knowledge and professionalism of on-site support engineers?

communication and follow-up on problem resolution?

ability of help desk to diagnose your problem?

ability of the help desk to solve your problem?

time required to resolve your problem?

overall quality of the solution?

maintenance services offered?

Please tell us how we could improve the quality of support we provide to you or your organization:

Cipher understands the service needs of my organization.

Overall, how satisfied are you with the amount of contact between you/your organization and Cipher?

Overall, the quality of Cipher's sales department service is:

Overall, the value of Cipher services compared with the price paid is:

Would you recommend Cipher services to colleagues or contacts within your industry?