| |
Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Manager |
| |
|
|
|
| |
| In thinking about your most recent experience with [COMPANY], was the quality of customer service you received: |
| |
|
|
|
|
| |
| If you indicated that the customer service was unsatisfactory, would you please describe what happened? | | |
|
|
|
|
| |
| The process for getting your concerns resolved was: |
| |
|
|
|
|
| |
| Would you please take a few minutes to describe what happened? | | |
|
|
|
|
| |
| Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]: |
| |
|
|
|
|
| |
| Would you please take a few minutes to describe why you are not satisfied with the product? | | |
|
|
|
|
Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
|
|
|
|
| |
| Are there any other comments about the customer service representative you would like to add? | | |
|
|
The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
|
|
|
|
|
|
|
|
|
|
| |
Would you recommend [PRODUCT] to others?
|
| |
|
|
|
|
| |
| What recommendations would you offer for improving [PRODUCT]? | | |
|
|
| |
Have you ever ordered [PRODUCT] from [COMPANY]?
|
| |
|
|
|
|
| |
| How satisfied are you with your service from [COMPANY]? |
| |
| |
|
|
|
| |
| Would you recommend [COMPANY] to a friend? |
| |
|
|
|
|
|
|
|
|
| |
| Are there any other comments you have for [COMPANY]? | | |
|
|
|
|
| The following is a list of product and service items. How satisfied are you with on each item?
|
|
| |
|
|
|
| |
How often do you use [PRODUCT]?
|
| |
|
|
|
|
| |
Overall, how satisfied are you with [PRODUCT]?
|
| |
|
|
|
|
| |
| Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is: |
| |
|
|
|
|
| |
Will you use/purchase [PRODUCT] again?
|
| |
|
|
|
|
| |
If you have contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
|
| |
|
|
|
|
Loading...
