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Surveys
2012
June
C
Client Satisfaction
Client Satisfaction
0%
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Are you an existing client?
Yes
No
May I know which card you are currently using?
Credit Card
Debit Card
What types of credit cards do you have (Select all that apply)?
Visa
Mastercard
American Express
Discover
Diners Club
Other
How many cards do you have with us?
Which department did you contact?
-- Select --
Customer Service
Sales
Billing
Retention
Was your call answered quickly?
-- Select --
Yes
No
Was the operator pleasant while opening the call?
-- Select --
Yes
No
How satisfied are you with the operator?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Easy to understand
Customer Service
Overall
How would you rate our service and company?
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Unsatisfied
1 - Very Unsatisfied
Do you wish to join our affiliate program?
Yes
No
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