Surveys 2013 July C Client Satisfaction/feedback

Client Satisfaction/feedback

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Exit Survey

LAST CALL. If you haven't completed, please do so now. It will take less than 3 minutes Hello: You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.     How satisfied are you with the following: Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied Client/advisor relationship at Double Diamond Investment Group (DDIG) Your advisor's attention to your best interests Availability of your advisor/staff at DDIG Services DDIG provides DDIG meeting your overall expectations Investment performance results relative to expectations Communication to help you understand current economic conditions that may effect your financial goals Response time to your questions/concerns       If you are NOT satisfied with the services our firm provides, please tell us how we can best serve you:       Do you feel the correspondence from our firm is professional, well organized and easily understood?   Yes   Neutral   No       How often do you read the semi-weekly postings on Facebook, Linked In or Twitter?   Never   Weekly   Monthly       Do you enjoy the weekly MARKET WRAP email sent each Friday evening?   Yes, I read it every week   Yes, I read it when I get the chance   No, I never read it   No, I find it annoying       Does your advisor contact you often enough?   Yes   No       How often would you like to be personally contacted by your advisor?   Once a Week   Once a Month   Once a Quarter   Twice a Year   Once a Year   Other       Please indicate your interest level in the following products/services: Very Interested Somewhat Interested Neutral Not Interested Insurance Estate Planning Annuities Long-term care/Retirement Stocks Bonds       Would you recommend DDIG to a friend or family member?   Yes   No       If you would like to refer a friend or family member, please click below then click on Andrew Bodner's Email address: Note: Your survey results will continue to remain anonymous if you choose to refer a friend or family member. http://www.doubledig.com/contactus.aspx?spid=101311&Title=Contact%20Us       Name:       If you are currently using social media websites, please click on the corresponding links and like or follow us: Facebook https://www.facebook.com/DoubleDiamondInvestmentGroup Twitter https://twitter.com/abodnerDDIG LinkedIn http://www.linkedin.com/pub/andrew-bodner/b/199/756       Additional Comments/Suggestions: