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Dear Customer:



As the owner of Reset Studios, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received. We appreciate your business and want to make sure we met your expectations.

Sincerely,
George Catone
 
 
 
In thinking about your most recent experience with Reset Studios, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
Customer Service Representative


The following questions pertain to the project manager on your project. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The project manager was courteous
The project manager handled my calls/questions quickly
The project manager was knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process


The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone calls and emails were quickly answered
The web-based project management system made the customer service experience more satisfying
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total services provided by Reset Studios, including customer service, features and benefits, and cost; how satisfied are you?
 
 
 
Would you use our services again, or recommend them to friends and family?
 
Yes
 
No
 
Maybe
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing services in the future.

If you have any comments or concerns about this survey please contact:

George Catone
[email protected]
 
Please contact [email protected] if you have any questions regarding this survey.
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