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2009
March
C
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Dear Customer:
As the owner of Reset Studios, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received. We appreciate your business and want to make sure we met your expectations.
Sincerely,
George Catone
In thinking about your most recent experience with Reset Studios, was the quality of customer service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
Customer Service Representative
The following questions pertain to the project manager on your project. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The project manager was courteous
The project manager handled my calls/questions quickly
The project manager was knowledgeable
Are there any other comments about the customer service representative you would like to add?
The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone calls and emails were quickly answered
The web-based project management system made the customer service experience more satisfying
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Considering the total services provided by Reset Studios, including customer service, features and benefits, and cost; how satisfied are you?
Would you use our services again, or recommend them to friends and family?
Yes
No
Maybe
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing services in the future.
If you have any comments or concerns about this survey please contact:
George Catone
[email protected]
Please contact
[email protected]
if you have any questions regarding this survey.
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