Coding Survey

Coding Survey - One Call Does It All

The One Call Does It All Project Team would like some information from your department to help us determine what currently causes problems, what processes work right now, and how the overall process could be improved. All responses will be confidential.

What is the most frustrating issue you encounter when trying to code an outpatient bill?

Do you see these issues as a process problem?

Do you see these issues as an education problem? If yes, patients, staff, or both?

How do you think the redesign process for patient scheduling and registration could make this better?

Is most of the information you need to code an OP Diagnostic on the order sheets faxed to scheduling?

In your opinion, what can this project team do to streamline the patient scheduling and patient registration process? Specific ideas?

What value do you see in having the order sheet available to everyone to view via computer as opposed to pieces of paper being transferred everywhere?

In the perfect world, what do you think the perfect process for patient scheduling and registration would look like?

Do you know who in your department is part of the project team for redesigning the scheduling and registration process?

Please contact [email protected] if you have any questions regarding this survey.