Surveys 2017 June C Competitive analysis

Competitive analysis

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Exit Survey

Hello: You are invited to participate in our survey Titled A Study On Competitive Analysis and Customer Satisfaction with Specific Reference to Care Hospitals   It will take approximately 10 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.       How did you know about CARE Hospitals Newspapers Friends/Relatives Self Digital media Marketing activities       Time taken for Admission <15 min 15-20 min 25-30 min >30 min       Room availability Excellent Good Average Poor N/A     House Keeping Excellent Good Average Poor N/A Room cleanliness Wash rooms hygiene Room linen     Nursing care Excellent Good Average Poor N/A Courteousness of nurse Availability of staff Competency / Skill of nurse Punctuality of Dosage Administration     Doctor Service Excellent Good Average Poor N/A Doctor Visits Doctors explanation about the condition of patient to attenders     Food and Beverages Excellent Good Average Poor N/A Dietician visit Quality and Quantity of food Presentability of food Taste of food     Radiology Services Excellent Good Average Poor N/A Adherence to appointment time The nurse/medical assistant's care The clarity and thoroughness of medical assistant's instructions Timely report     Laboratory Services Excellent Good Average Poor N/A Time taken for sample collection (after bill payment) The nurse's / assistant's skill when taking my blood sample. The nurse's / medical assistant's care     Billing Process Excellent Good Average Poor N/A Waiting time for discharge Financial counselling / estimation is given or not     Are you satisfied with parking services Yes No       Are you satisfied with security services Yes No       How will you rate the overall performance of Care hospitals compared to other corporate hospitals Excellent Good Average Poor Bad       What options did you consider before choosing Care Apollo Yashoda KIMS Maxcure None       Does Care hospitals has a good brand image in the market when compared to other corporate hospitals Strongly Agree Agree Neutral Disagree Strongly Disagree       How will you compare the price of Care hospitals to other corporate hospitals Excellent Good Average Poor Bad       Are you satisfied with the offers provided by Care hospitals Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied       Are you satisfied with the service offered by Care hospitals Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied       Does Care Hospitals provide,"A Care that people trust" Strongly Agree Agree Neutral Disagree Strongly Disagree       Rate the following CARE APOLLO YASHODA KIMS MAXCURE Goodwill Value for money Service Quality Treatment with dignity, kindness and respect Trust Hygiene Proficiency Responsive to patients needs Facilities Overall Satisfaction     On a scale of 1-10 how likely would you recommend CARE Hospitals to your relatives or friends 1 2 3 4 5 6 7 8 9 10 *