Concur User Satisfaction

Welcome

The following survey can be completed in 10 minutes or less. At the start of each section, you will be asked a question to determine if the section is applicable for you. If that section is not applicable to you, the survey will skip to the next section.

The survey is broken into the following sections:

1. Background info
2. Training & Support
3. Travel Request
4. Expense Report Processing
5. Concur Mobile

Once again, your feedback is very important to us.

Thank you!

* Please select your home campus:

FSU Big Rapids

FSU Grand Rapids

Kendall College of Art & Design

Other Off Campus

* Please indicate your College or Department:

* What roles(s) do you have in the Travel & Expense Reporting system (Concur)?

Traveler

Travel Arranger

Request User

Request Delegate

Expense User

Expense Delegate

Approver (in any capacity)

N/A - have not used

* Who prepares your Travel Requests/Expense Reports?

I prepare them myself.

Someone else prepares them for me.

* How were your requests/reports prepared in the past (prior to Concur)?

I prepared them myself.

Someone else prepared them for me.

Don't know.

Other

* Do you have a delegate/s set-up in Concur (someone who can create reports on your behalf)?

Yes

No

Is there someone in your area that can assist you with preparation of Travel Requests & Expense Reports, but is not your delegate (super user, co-worker, support staff, etc.)?

Yes

No

Do you use an FSU Corporate Card?

Yes

No

Training and Support

Currently, training is not a requirement of using the Concur system; should training be required?

Yes, training should be required prior to obtaining access.

No, training should not be required, support can be found online if needed.

Other

How could we improve the Training and Support?

Travel Request

Have you used Travel Request?

Yes

No

Please indicate the type of Travel Requests you have submitted:

Blanket Request (time period, or multiple events)

Regular Request (single event)

Both Blanket and Regular Travel Requests

For whom do you prepare Travel Requests:

Myself

Others (as a delegate)

Both for myself and others

How frequently do you submit Travel Requests?

1 or more per month

1-2 per semester

1-2 per year

Please tell us what you like about the Travel Request feature.

Please tell us how the Travel Request feature could be improved.

Expense Report Processing

Are you aware that University Policy governs the rules used in Concur?

Yes

No

Have you used Concur Expense to prepare reports?

Yes

No

My delegate submits reports for me

How frequently do you submit reports?

1 or more per month

1-2 per semester

1-2 per year

Please indicate the type of expense reports you prepare & submit: (check all that apply)

Please rate your satisfaction in the following areas when working with expense reports.

Have you used Concur Expense to approve reports?

Yes

No

Please rate your satisfaction in the following areas when Approving expense reports.

Please select any of the following that you would find helpful as an Approver.

• Automate approval flow based on FOAP/Index

• Automate approval flow based on dollar values

• Allow approvers to make changes to expenses or add allocations

Other

If you could separate the “what” you have to do (University Policy) from the “how” you do it (Concur navigation); the area that causes you the most frustration would be:

Navigation in the system (how to get around)

Understanding University Policy (what do I have to do)

Other

If you selected Concur navigation, please describe how we might improve the system for you. If you selected Policy, please tell us what concerns you have with policies.

Concur Mobile

Do you use the Concur Mobile app on your iPhone, Android, Blackberry, or Windows smartphone?

Yes

No

Please select the Concur Mobile app/s that you currently use:

Please rate your satisfaction with the following functions of Concur Mobile.

Please tell us what you like about the Concur Mobile App.

Please tell us how Concur Mobile App. could be improved.

If you would like to participate in future focus group discussions or to have someone contact you to discuss concerns further, please provide your contact information below (name, email, phone).