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Surveys
2005
March
C
Consumer Behavior fuel station
Consumer Behavior fuel station
0%
About how many minutes does it take to get to the gas station you go to most often?
under 5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
more than 20 minutes
Again think about the gas station you go to most often. What are some reasons this gas station is your favorite? (Check all that apply)
convenient location
convenient hours of operation
close to work
close to home
close to favorite shopping area
lowest prices
fast payment
fast in and out
happy with brands
never had trouble with their gas
have credit card for that brand of gas
like the food mart
friendly service
force of habit
other
Do you have a gasoline card?
Yes
No
Which of the following age groups do you fall into?
18-24
25-34
35-44
45-49
50-54
55-64
65 or older
What is your marital status?
single
married
separated
divorced
widowed
Gender
Male
Female
What kind of vehicle you have?
Motor Bike
LTV
HTV
Others
What fuel category you are using?
Petrol
Diesel
CNG
When you need to purchase petrol/Gas:
On your way to work
On your way home from work
when making a special trip to the gas station
What brands of petrol/Gas have you used?
Total
Shell
PSO
Caltex
Which fuel station you prefer to purchase fuel from?
Total
Shell
PSO
Caltex
Are you aware with Total Parco?
Yes
No
What is the value you give to the service offered by Total Parco?
Low
Average
High
What are the risks you percieve before purchasing petrol/gas?
Waiting time at gas station
customer service
Quality of fuel
others-----------
What are the risks you percieve after purchasing petrol / Gas?
Low Mileage
Low Quantity
Others---------
What is that you like about Total? Please enter as many items as you can?
What do you dislike about Total?
What do you think a service any Fuel station must offer?
Please contact
[email protected]
if you have any questions regarding this survey.
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