Credit card services | QuestionPro

In thinking about your most recent experience with your Bank with special reference to credit card services, was the quality of customer service you received:

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was:

Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:

Would you please take a few minutes to describe why you are not satisfied with the product?

The Process

The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Considering the total package offered by including customer service, [PRODUCT] features and benefits, and cost; how satisfied are you with [COMPANY]?						COMPANY

In thinking about your most recent experience with [COMPANY], was the quality of customer service you received:

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was:

Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:

Would you please take a few minutes to describe why you are not satisfied with the product?

The Process

The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Considering the total package offered by including customer service, [PRODUCT] features and benefits, and cost; how satisfied are you with [COMPANY]?						COMPANY