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2005
March
C
CRM Ó¦Óõ÷²é
CRM Ó¦Óõ÷²é
0%
1 ÇëÑ¡Ôñ¹ó¹«Ë¾µÄËùÊôÐÐÒµ
ÖÆÔìÒµ
½ðÈÚÒµ
µçÐÅÐÐÒµ
ÂÃÓÎÒµ
²ÍÒû£¬¾Æµê
»¥ÁªÍø,µç×ÓÉÌÎñ
·¿µØ²ú
ÐÝÏУ¬ÓéÀÖ
½ÌÓý
2 ¹ó¹«Ë¾³ÉÁ¢ÓÚÄÄÒ»Äê?
3 ¹ó¹«Ë¾Ô±¹¤×ÜÊý?
<10
11-25
26-50
51-100
>100
4 ¹ó¹«Ë¾ÓÐÊôÓÚ×Ô¼ºµÄÍøÕ¾Âð?
ÊÇ
·ñ
5 Äú¶Ô CRM (¿Í»§¹Øϵ¹ÜÀí) Á˽â¶àÉÙ?
·Ç³£Á˽â
Á˽â
Á˽â»ù±¾¸ÅÄî
²»Á˽â
ûÌý¹ý
6 ¹ó¹«Ë¾ÕýÔÚÓ¦ÓÃCRMϵͳ»òÓÐÆäʹÓ÷½°¸Ã´£¿ (Ñ¡ "ÊÇ" Çë»Ø´ð7-13, Ñ¡ "·ñ" Çë»Ø´ð14-20£©
ÊÇ
·ñ
7 Èç¹ûÄúµÄ´ð°¸Êǿ϶¨µÄ, ÇëÎÊÕâһϵͳʵʩÁ˶à¾Ã?
<1Äê
1-2Äê
2-3Äê
3-4Äê
>5Äê
8 ¸Ã¹ÜÀíϵͳÊÇÏò˹ºÂòµÄ?
¹úÄÚ³§ÉÌ
¹úÍ⳧ÉÌ
9 Äú¶ÔCRM²úÆ·Ö§¸¶µÄ·ÑÓÃÊÇ(ÈËÃñ±Ò)?
<10 Íò
10-20 Íò
20-50 Íò
100-500 Íò
>500 Íò
10 ÊÇʲôÔÒòÇýʹ¹ó¹«Ë¾ÊµÊ©CRM? (¶àÑ¡)
ΪÁËÌá¸ßÏúÊÛÒµ¼¨
ΪÁËÌáÉý¿Í»§·þÎñ¹ÜÀíˮƽ
ΪÁËÌá¸ßÓªÏú¹ÜÀíˮƽ
ΪÁËÌáÉýÆóÒµÐÎÏó·½Ãæ
ΪÁËÌá¸ß¿Í»§ÂúÒâ¶È
11 ¹ó¹«Ë¾ÔÚÓ¦Óà CRMϵͳÖÐËùÉæ¼°¸ÃϵͳµÄ¹¦ÄÜ, ÏîÄ¿²ãÃæÊÇÄÄЩ? (¶àÑ¡)
ºô½ÐÖÐÐÄ
¿Í»§·þÎñ¡¢¿Í»§Ö§³Ö¹¦ÄÜ
ʱ¼ä¹ÜÀí¹¦ÄÜ
ÏúÊÛ¹ÜÀí¹¦ÄÜ
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ÆóÒµÍøÕ¾
12 Äú¶ÔCRM ϵͳµÄͶ×ʻر¨ÂʵÄÂúÒâ³Ì¶ÈÈçºÎ?
·Ç³£ÂúÒâ
ÂúÒâ
Ò»°ã
²»ÂúÒâ
·Ç³£²»ÂúÒâ
13 Èç¹ûÄúÈÏΪÄúµÄͶ×ÊûÓдﵽԤÆÚµÄЧ¹û£¬ ÔÒò¿ÉÄÜÊÇÒÔÏÂÄÄЩ? (¶àÑ¡)
¹ÜÀí»úÖƲ»ÄÜе÷ÔË×÷
Ô±¹¤µÄÅàѵ²»×ã
ȱ·¦×¨Òµ×Éѯ»ú¹¹µÄÖ§³ÖÐÖú
CRMµÄʵʩÖÜÆÚ³¤
ÆäËû:
14 ÄúÈÏΪÆóҵʵʩCRMµÄ×èÁ¦ÊÇÄÄЩ£¿ (¶àÑ¡)
Á÷³Ì¸ÄÔìÀ§ÄÑ
Ͷ×ʳɱ¾¹ý¸ß
ЧÒæ²»Ã÷ÏÔ
³§ÉÌÄÜÁ¦²»×ã
¹ÜÀí²¿ÃŲ»Ö§³Ö
¶ÔCRMÁ˽ⲻ¹»
ÆäËû:
15 Èç¹ûÄú´òË㹺ÂòCRM²úÆ·£¬½«Ïò˹ºÂò£¿
¹úÄÚ³§ÉÌ
¹úÍ⳧ÉÌ
¸ù¾ÝÐÔ¼Û±È
ÆäËû:
16 Èç¹ûÄúµÄÆóÒµ´òËãʵʩCRM, ÄúµÄÔ¤Ëã´óÔ¼ÊÇÈËÃñ±Ò?
<10 ÍòÔª
10-20 ÍòÔª
30-50 ÍòÔª
100-500 ÍòÔª
>500 ÍòÔª
~{FdK{~}:
17 Èç¹ûÄúµÄÆóÒµ»¹Ã»ÓÐÒýÈë ¡®CRM¡¯ ϵͳ, ÇëÎÊÊÇÒòΪÒÔÏÂÄÄЩÔÒò? (¶àÑ¡)
ȱÉÙ×ʽð
µ£ÐÄCRMµÄʵʩ¹ý³Ì¸´ÔÓ
ȱÉÙÈËÁ¦áíð»áíð»×ÊÔ´
ÔÝʱ²»ÐèÒª
¹ÜÀí²ã²»Ö§³Ö
¶ÔCRMÁ˽ⲻ¹»
ÆäËû:
18 Èç¹û¹ó¹«Ë¾´òËãÒýÈë ¡°CRM¡± ϵͳ, ÇëÎÊ×îÐèÒªÒÔÏÂÄÇЩ¹¦ÄÜ? (¶àÑ¡)
ºô½ÐÖÐÐÄ
¿Í»§·þÎñ¡¢¿Í»§Ö§³Ö¹¦ÄÜ
ʱ¼ä¹ÜÀí¹¦ÄÜ
ÏúÊÛ¹ÜÀí¹¦ÄÜ
Êг¡¹ÜÀí¹¦ÄÜ
ÆóÒµÍøÕ¾
ÆäËû:
19 ÄúÔ¸ÒâΪCRMÅàѵ¸¶·Ñô?
ÊÇ
·ñ
20 Äú´òËãÔÚδÀ´µÄ¼¸ÄêÄÚ²ÉÓà ¡®CRM¡¯ ϵͳ?
°ëÄê
Ò»Äê
Á½Äê
ÈýÄêÒÔÉÏ
ûÁÐÈë¼Æ»®
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