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  1. Surveys
  2. 2011
  3. September
  4. C
  5. CSAT ADM

CSAT ADM

All information provided in this feedback will be handled with utmost confidentiality.
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Section 1: Detailed feedback
 
Relationship
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Headstrong has been able to align with your project needs and business objectives
* Engagement with Headstrong has added value to your business/organization
* There are sufficient interactions with Headstrong and a two-way feedback mechanism
* Headstrong Engagement Manager has promptly and adequately addressed escalated issues/concerns
 
 
Remarks (if any):
   
 
 
Project Management
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Plans and estimates shared by the Headstrong team were in line with project goals/objectives
* Headstrong project team is able to deliver the mutually agreed solutions within the stipulated time and budget
* Headstrong project team has been sharing project measurements, risks and issues affecting the project on time
* Headstrong project team has been responsive to scope changes and prioritization
 
 
Remarks (if any):
   
 
 
Delivery Competence
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Headstrong project team is technically competent
* Headstrong team has effectively utilized agreed processes, methodologies & tools
* Headstrong project team has demonstrated an improvement in product/application & domain knowledge
 
 
Remarks (if any):
   
 
 
Delivery Quality
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Overall quality of deliverables with respect to adherence to standards and mutually agreed defect levels has been satisfactory(deliverables such as Requirements Analysis, Design, Code, Test Cases, Documentation, Tutorial Content, Tutorial Formatting, etc.)
* Headstrong project team has demonstrated an overall improvement in quality of deliverables
 
 
Remarks (if any):
   
 
 
Communication
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* The verbal and written communication by the Headstrong team is clear & concise
 
 
 
Remarks (if any):
   
 
 
 
Section 2: Overall Experience
 
 
 
* Please rate the above categories based on relevance and priority for you:
(5 - Most Important and 1- Least Important):
Relationship
Project Management
Delivery Competence
Delivery Quality
Communication
 
 
 
* Please provide the overall rating of your experience for the Project during the review period:
Always below expectations: 1 Usually below expectations: 2 Usually meets expectations: 3 Meets expectations: 4 Exceeds expectations: 5 Significantly exceeds expectations: 6
 
 
 
* If you have the opportunity, how likely is it that you would recommend Headstrong to a friend or colleague?

(Please select between 0-10 where 0 is Not at all likely and 10 is Very likely)
0 1 2 3 4 5 6 7 8 9
10
 
 
 
* If you had a need, how likely is it that you would purchase services from us again?

(Please select between 0-10 where 0 is Not at all likely and 10 is Very likely)
0 1 2 3 4 5 6 7 8 9
10
 
 
 
We would appreciate a few lines from you describing your overall experience with Headstrong during the review period and what we can do to improve your satisfaction.
   
 
Thank you for your valuable feedback.
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