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  1. Surveys
  2. 2010
  3. July
  4. C
  5. CSAT PS - Verbal

CSAT PS - Verbal

All information provided in this feedback will be handled with utmost confidentiality.
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Section 1: Detailed feedback
 
 
* Please enter the project code for which this CSAT response is being filled:
   
 
 
 
* Please enter the project name for which this survey is being filled:
   
 
 
Relationship
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Headstrong has been able to align with your project needs and business objectives
* Engagement with Headstrong has added value to your business/organization
* There are sufficient interactions with Headstrong and a two-way feedback mechanism
* Headstrong Engagement Manager has promptly and adequately addressed escalated issues/concerns
 
 
Remarks (if any):
   
 
 
Operations Management
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Headstrong project team is able to deliver the mutually agreed solutions within the stipulated time and budget
* Headstrong project team has been sharing achievement against SLAs, risks and issues affecting the project on a timely basis
* Headstrong project team has been responsive to scope changes and prioritization
 
 
Remarks (if any):
   
 
 
Delivery Competence
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Headstrong project team is technically competent
* Headstrong team has effectively utilized agreed processes, methodologies & tools
* Headstrong project team has achieved the agreed service levels during the current review period
Headstrong project team has demonstrated an improvement on SLAs
Headstrong project team has been providing quick workarounds in order to meet your operational needs
Headstrong project team has been proactive in providing long term solutions to common and recurring problems
 
 
Remarks (if any):
   
 
 
Communication
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* The verbal and written communication by the Headstrong team is clear & concise
 
 
 
Remarks (if any):
   
 
 
 
Section 2: Overall Experience
 
 
 
* Please rate the above categories based on relevance and priority for you:
(5 - Most Important and 1- Least Important):
Relationship
Project Management
Delivery Competence
Delivery Quality
Communication
 
 
 
* Please provide the overall rating of your experience for the Project during the review period:
Always below expectations: 1 Usually below expectations: 2 Usually meets expectations: 3 Meets expectations: 4 Exceeds expectations: 5 Significantly exceeds expectations: 6
 
 
 
* If you have the opportunity, how likely is it that you would recommend Headstrong to a friend or colleague?

(Please select between 0-10 where 0 is Not at all likely and 10 is Very likely)
0 1 2 3 4 5 6 7 8 9
10
 
 
 
* If you had a need, how likely is it that you would purchase services from us again?

(Please select between 0-10 where 0 is Not at all likely and 10 is Very likely)
0 1 2 3 4 5 6 7 8 9
10
 
 
 
We would appreciate a few lines from you describing your overall experience with Headstrong during the review period and what Headstrong can do to improve your satisfaction.
   
 
Thank you for your valuable feedback.
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