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  1. Surveys
  2. 2010
  3. July
  4. C
  5. CSAT QA - Verbal

CSAT QA - Verbal

All information provided in this feedback will be handled with utmost confidentiality.
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Section 1: Detailed feedback
 
 
* Please enter the project code for which this CSAT response is being filled:
   
 
 
 
* Please enter the project name for which this survey is being filled:
   
 
 
Relationship
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Headstrong has been able to align with your project needs and business objectives
* Engagement with Headstrong has added value to your business/organization
* There are sufficient interactions with Headstrong and a two-way feedback mechanism
* Headstrong Engagement Manager has promptly and adequately addressed escalated issues/concerns
 
 
Remarks (if any):
   
 
 
Project Management
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Plans and estimates shared by the Headstrong team were in line with project goals/objectives
* Headstrong project team is able to deliver the mutually agreed solutions within the stipulated time and budget
* Headstrong project team has been sharing project measurements, risks and issues affecting the project on time
* Headstrong project team has been responsive to scope changes and prioritization
 
 
Remarks (if any):
   
 
 
Delivery Competence
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Headstrong project team is technically competent
* Headstrong team has effectively utilized agreed processes, methodologies & tools
* Headstrong project team has demonstrated an improvement in product/application & domain knowledge
 
 
Remarks (if any):
   
 
 
Delivery Quality
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* Headstrong project team has been effective in limiting the number of defects to production (within acceptable limits)
* Headstrong project team provided adequate test plan, test cases/test scenarios, test results and analysis to ensure test coverage
 
 
Remarks (if any):
   
 
 
Communication
Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree N/A
* The verbal and written communication by the Headstrong team is clear & concise
 
 
 
Remarks (if any):
   
 
 
 
Section 2: Overall Experience
 
 
 
* Please rate the above categories based on relevance and priority for you:
(5 - Most Important and 1- Least Important):
Relationship
Project Management
Delivery Competence
Delivery Quality
Communication
 
 
 
* Please provide the overall rating of your experience for the Project during the review period:
Always below expectations: 1 Usually below expectations: 2 Usually meets expectations: 3 Meets expectations: 4 Exceeds expectations: 5 Significantly exceeds expectations: 6
 
 
 
* If you have the opportunity, how likely is it that you would recommend Headstrong to a friend or colleague?

(Please select between 0-10 where 0 is Not at all likely and 10 is Very likely)
0 1 2 3 4 5 6 7 8 9
10
 
 
 
* If you had a need, how likely is it that you would purchase services from us again?

(Please select between 0-10 where 0 is Not at all likely and 10 is Very likely)
0 1 2 3 4 5 6 7 8 9
10
 
 
 
We would appreciate a few lines from you describing your overall experience with Headstrong during the review period and what Headstrong can do to improve your satisfaction.
   
 
Thank you for your valuable feedback.
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